Dhruvraj Ramgadiya

I am a Trust & Safety professional with over five years of experience reviewing high-risk user-generated video content for a major global technology platform via Genpact. I specialize in policy enforcement across adult safety, violent extremism, minors' safety, harmful acts, misinformation, and regulated goods.

I consistently maintain high decision accuracy and productivity under strict SLA requirements while analyzing sensitive and confidential content involving violence, explicit material, self-harm, drug abuse, and child-safety violations. I collaborate closely with global policy, quality, and engineering teams to clarify ambiguous cases and improve automated detection.

I contribute to calibration sessions, training refreshers, and quality reviews to ensure consistency across reviewer groups, and I support crisis escalation flows while ensuring compliance with regional safety laws and internal risk protocols. I also provide actionable feedback to AI and engineering teams to reduce automated detection errors.

Prior roles in customer-facing and operational functions strengthened my stakeholder communication, data-driven decision making, and project execution skills. I hold a Diploma in Computer Engineering and completed the Google IT Support specialization to complement my technical understanding of platforms and CMS tools.