Joana Oliveira
@joanaoliveira
Policy and compliance leader specializing in trust, safety, and financial crime.
PortugalWhat I'm looking for
I am a policy and compliance professional with 10+ years of experience across Trust & Safety, Financial Crime, and Quality Assurance in FAANG and Big Four environments. I specialize in sanctions screening, AML/KYC investigations, due diligence, policy enforcement, and large-dataset analysis to strengthen compliance and platform integrity.
At Google, I led quality and policy efforts across EMEA Webspam, managed a 9-person team, launched training programs for 17 languages, and helped deploy classifier improvements that prevented an estimated $106M in annual fraud. At Deloitte, I implemented QC processes for sanctions investigations and developed metrics and checklists that improved case accuracy and reduced review errors.
I am data-driven and process-oriented, with a proven track record of reducing errors, improving accuracy, and driving automation and training initiatives. I collaborate effectively with cross-functional teams and stakeholders to deliver measurable improvements in risk management, compliance, and operational quality.
Experience
Work history, roles, and key accomplishments
Reviewed and validated sanctions investigations and conducted independent QC checks on CDD and sanctions exposure, introducing structured checklists and documentation practices that reduced review errors and improved case accuracy.
Investigated transactions and entities for links to restricted parties, conducted CDD and enhanced due diligence, and created metrics to process ~350 cases/day at 99% accuracy while maintaining audit readiness.
Trust & Safety Search Strategist
Apr 2021 - Aug 2024 (3 years 4 months)
Drove EMEA Webspam policy enforcement and QA, reducing discrepancies 15% and launching classifier and training improvements that expanded scam coverage and helped prevent an estimated $106M in annual fraud.
Search Quality Associate
Oct 2012 - Apr 2021 (8 years 6 months)
Led a 9-person team for EMEA Webspam policy compliance, implemented SLA workflows reducing turnaround times 45%, migrated policy docs to g3doc Markdown, and produced quarterly alignment reports to inform operational improvements.
Conducted transfer pricing analyses and benchmarking studies for multinationals in pharma, energy, and retail, producing financial risk assessments to ensure alignment with Portuguese tax compliance standards.
Education
Degrees, certifications, and relevant coursework
NOVA School of Business and Economics
Master in Management, Management
2010 - 2012
Completed a Masters in Management with a thesis titled 'CSR and Reporting: The Case of Portuguese Hospitals.'
INDEG-ISCTE Executive Education
Executive Masters in Tax Management, Tax Management
2009 - 2010
Completed an Executive Masters in Tax Management through INDEG-ISCTE's executive education program.
ISCTE – Instituto Universitário de Lisboa
Bachelor in Management, Management
2005 - 2008
Earned a Bachelor in Management with coursework in business and management fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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