At Accenture, I handled, analyzed, and interpreted data on a digital platform for a multinational client, following its business processes and policies to improve user experience.
I identified gaps and developed methods to implement those processes and policies more effectively, optimizing workflow and accuracy on project-oriented tasks.
Earlier, I provided IT help desk support at CSO – Chief Security Officers Portugal, troubleshooting Windows and Mac systems, hardware, software, and basic network connections. I also controlled user access with Active Directory and managed email services with DirectAdmin, Dovecot, and Exim.
