Open to opportunities

DHiA ضياء

@dhia

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Technical support specialist skilled in customer service and device troubleshooting.

Tunisia

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What I'm looking for

I seek a technical support role in a collaborative company in Europe where I can apply troubleshooting skills, grow professionally, and contribute to excellent customer experiences.

I am a resourceful Tunisian technical support specialist with hands-on experience in customer service, sales, and troubleshooting smartphones and PCs. I have practical knowledge of Windows systems and software, networking basics, and photo editing, and I consistently deliver fast, accurate solutions that improve customer satisfaction.

I have worked in retail and independent business settings where I managed sales, stock control, and technical installations, increasing sales and resolving diverse technical issues. I am adaptable, a fast learner, and seeking opportunities in Europe to contribute through technical support, teamwork, and continuous skill growth.

Experience

Work history, roles, and key accomplishments

Owner / Technician

Phone Accessories Shop

Jan 2021 - Dec 2023 (2 years 11 months)

Managed daily sales and stock control, grew sales by 20% through promotions and loyalty initiatives, installed surveillance cameras, and performed phone repairs including battery and screen replacement.

Sales & Management Inventory Control Customer Retention

Internet Café Assistant

Publinet

Jan 2017 - Dec 2020 (3 years 11 months)

Provided technical support and troubleshooting for 20+ PCs, assisted clients with printing/scanning/online services, and installed and maintained software and computer systems.

Installation Printing Scanning Support Customer Service

Sales Assistant

Orange Boutique

Supported customers with subscriptions and mobile services, resolved smartphone and account technical issues, and built strong client relationships to improve service flow.

Customer Service Mobile Technical Troubleshooting Sales Relationship Building

Sales Assistant

Ooredoo Boutique

Assisted 50+ clients daily with mobile services and technical advice, edited official ID photos using Photoshop, and delivered fast solutions that achieved excellent client satisfaction.