Dhaval Patel

I am a results-driven professional with a strong background in veterinary and biotechnology fields. I am passionate about applying my communication, analytical, and customer service skills in a digital support role. My experience has equipped me with the ability to multitask, resolve problems efficiently, and ensure quality outcomes, all while maintaining a focus on delivering positive customer experiences.

During my tenure as a Customer Support Specialist at GVK EMRI, I handled emergency calls and provided first-line support for animal health crises. My role required professionalism and empathy, as I coordinated real-time communication between callers, field teams, and veterinarians. I logged case details accurately and delivered clear instructions to callers during high-stress situations, ensuring proper documentation and follow-up.

In my recent position as a Receptionist at HC Veterinary Hospital, I responded to client inquiries and managed digital client records with accuracy. I educated clients on veterinary services and resolved customer concerns to ensure high levels of client satisfaction. My ability to collaborate with veterinary staff and utilize digital tools has been instrumental in maintaining seamless clinic operations.