Looking for a job

Kristin Alphonso

@kristinalphonso

Message

I support veterinary clients and medical teams through compassionate, efficient care coordination.

Canada

Message

What I'm looking for

I'm looking to contribute compassionate client service, appointment coordination, and administrative support in a veterinary or customer-focused environment where I can help clients and teams deliver high-quality care.

I've supported veterinary clients and medical teams at Milliken Bridlewood Animal Clinic, managing appointments, medical records, and food and medication orders.

I help clients in person, by phone, and by email, bringing empathy and clear communication to sensitive and emotionally charged situations.

At Links Road Animal and Bird Clinic, I checked in clients, processed payments, and triaged urgent calls to help prioritize emergency care.

My background also includes animal handling and grooming support at Crystal Pet Care, plus customer service, returns, and service desk support at Lowe's.

Experience

Work history, roles, and key accomplishments

Client Care Representative

Milliken Bridlewood Animal Clinic

Oct 2022 - May 2024 (1 year 7 months)

Assisted clients in person, by phone, and via email, ensuring a professional and welcoming experience. Supported the veterinary team with clerical tasks, scheduling, and medical record management.

Customer Service Client Relations Appointment Scheduling Medical Records Clerical Support AVImark Microsoft Word Excel

Receptionist

Links Road Animal and Bird Clinic

Sep 2021 - Feb 2022 (5 months)

Checked in clients and processed payments with accuracy and professionalism. Triaged urgent calls to prioritize emergency care, improving response efficiency.

Customer Service Appointment Scheduling Triage Payment Processing Communication Skills

Receptionist / Animal Handler / Grooming Assistant

Crystal Pet Care

Apr 2018 - Dec 2019 (1 year 8 months)

Scheduled and confirmed appointments while managing client inquiries. Assisted with bathing, grooming, and handling of dogs, cats, and exotic pets.

Appointment Scheduling Client Communication Animal Handling Grooming Customer Service

Customer Service Associate

Lowe's

Oct 2015 - Aug 2016 (10 months)

Operated cashier and self-checkout, providing fast and accurate transactions. Managed returns and service desk inquiries with a focus on problem resolution.

Cashier Self Checkout Systems Returns Service Desk problem resolution System Lookups