Dharmik Panchal
@dharmikpanchal
I improve operations, reporting, and customer journeys across metro rail and travel.
IndiaWhat I'm looking for
I've supported safe, uninterrupted metro rail operations at JMD Consultants and MEMCO Associates, coordinating with OCC, security, maintenance, and housekeeping teams during normal and degraded operations.
As an Independent Travel Manager with Dreamport Management, I handle domestic and international travel enquiries, build flight itineraries, explain fares and policies, and support customers through booking confirmation.
I bring 4+ years of experience in operational reporting, incident management, customer handling, process monitoring, and cross-functional coordination. I'm building my capabilities in SQL, Power BI, Advanced Excel, Python, and data analytics to deliver data-driven operational improvements.
Experience
Work history, roles, and key accomplishments
Independent Travel Manager
Dreamport Management (DIFC) Ltd.
Aug 2026 - Present (1 month)
Handled domestic and international travel enquiries, presented flight options, and guided customers through booking. Managed leads, follow-ups, and customer relationships while applying pricing guidelines.
Assistant Station Controller
JMD Consultants Pvt. Ltd.
Jun 2024 - Aug 2026 (2 years 2 months)
Supervised station operations ensuring safe and efficient passenger movement. Coordinated with OCC, Security, and Maintenance teams, managed incidents, and prepared operational reports.
Train Operator
MEMCO Associates India Pvt. Ltd.
Nov 2021 - May 2024 (2 years 6 months)
Operated metro trains safely while maintaining punctuality and operational efficiency. Performed inspections, communicated with OCC, and maintained operational records.
Education
Degrees, certifications, and relevant coursework
Cambridge International Qualifications, UK
Master Chat GPT, ChatGPT
Master Chat GPT certification from Cambridge International Qualifications, UK, completed in May 2026.
Cambridge International Qualifications, UK
Basics of SQL: Aggregate Functions and Joints, SQL
Basics of SQL: Aggregate Functions and Joints certification from Cambridge International Qualifications, UK, completed in May 2026.
HP Life
Data Science and Analytics, Data Science and Analytics
Data Science and Analytics certification from HP Life, completed in May 2026.
Cambridge International Qualifications, UK
Essentials of MS Excel - Formulas and Functions, MS Excel
Essentials of MS Excel - Formulas and Functions certification from Cambridge International Qualifications, UK, completed in May 2026.
Skill Course
Power BI Micro Course, Power BI
Power BI Micro Course from Skill Course, completed in May 2026.
Learn Tube.ai
Project Management Assessment, Project Management
Project Management Assessment certification from Learn Tube.ai, completed in January 2025.
United Latino Student Association
AI Tools Workshop, AI Tools
AI Tools Workshop certification from United Latino Student Association, completed in February 2025.
Manipal University
MBA, Operations Management
MBA in Operations Management from Manipal University, completed in 2024.
University of Mumbai
Bachelor of Engineering, Mechatronics Engineering
Bachelor of Engineering in Mechatronics Engineering from the University of Mumbai, completed in 2021.
Maharashtra State Board of Technical Education (MSBTE)
Diploma, Mechanical Engineering
Diploma in Mechanical Engineering from MSBTE, completed in 2018.
State Board
Class X, General
Class X from State Board, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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