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dhara kansaraDK
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dhara kansara

@dharakansara

I build scalable operations, teams, and processes that improve customer outcomes.

India
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What I'm looking for

I'm looking to build thoughtful, scalable operations for organisations that value meaningful work, strong teams, practical automation, and processes that make work better for the people doing it.

At Clever Harvey, I lead operations through post-acquisition integration with IMS, connecting legacy processes, financials, cross-functional teams, and SOPs to maintain business continuity.

I build systems that remove friction: automating scheduling, reporting, and CRM workflows; embedding AI-powered analysis; and designing governance frameworks that reduced project delays by 35% and escalations by 70%.

Across programme delivery and education, I've scaled teams, trained professionals, planned resources for 150 concurrent batches and 1,500+ learners, and improved cNPS from 7.5 to 8.95. I genuinely enjoy the juggle, the structure, and building teams that eventually no longer need me.

Experience

Work history, roles, and key accomplishments

Clever Harvey logoCH
Current

Head of Operations

Oct 2025 - Present (11 months)

• Spearheaded end-to-end operational integration following acquisition by IMS, bridging legacy processes, realigning financials, training cross-functional teams, and architecting SOPs to ensure business continuity post-merger.
• Identified and automated manual workflows across scheduling, reporting, and CRM operations, contributing directly to CRM feature development and embedding AI-powered analy

Clever Harvey logoCH

Program Operations Manager

May 2023 - Sep 2025 (2 years 4 months)

• Built a structured coaching and onboarding framework for 40 programme delivery professionals, cutting deployment time from 4 weeks to 2 weeks while ensuring consistency and clarity of expectations across all hires.
• Ran regular programme efficacy assessments, identifying gaps and implementing updates that kept content relevant to the target audience, driving deeper learner engagement and improv

Clever Harvey logoCH

Program Operations Lead - Master Trainer

Apr 2022 - Apr 2023 (1 year)

• Orchestrated end-to-end scheduling and resource planning across 150 simultaneously running batches serving 1500+ learners, forecasting delivery professional requirements, training them ahead of demand, and maintaining service quality and NPS across all cohorts.
• Managed 5 school contracts end-to-end, overseeing delivery timelines, school-level customisations, parent and POC communications, and

ES

Faculty

Ekdant Education Solutions

Jun 2015 - Nov 2020 (5 years 5 months)

Faculty at Ekdant Education Solutions.

KC

Visiting Faculty

K.E.S College of Economics & Commerce

Nov 2019 - Feb 2020 (3 months)

Visiting Faculty at K.E.S College of Economics & Commerce.

TC

Department Co-ordinator and Faculty

Thakur Ramnarayan College of Arts & Commerce

May 2018 - Nov 2019 (1 year 6 months)

- Provided guidance to over 250 students on academic and career-related matters, fostering a supportive learning environment and contributing to student success
- Collaborated with fellow educators to integrate real-world examples into the curriculum, enhancing practical application of concepts
- Initiated and led workshops to continuously improve teaching methodologies, staying abreast of industr

LC

Visiting Faculty

L.S. Raheja College of Arts & Commerce

Jul 2016 - Jan 2018 (1 year 6 months)

- Implemented university curriculum, ensuring a dynamic learning environment
- Leveraged technology to supplement traditional teaching methods, incorporating multimedia resources to enrich learning experiences
- Collaborated with fellow educators to ensure enhances participation from students
- Developed and implemented examination materials, conducted assessments and maintained meticulous record

MI

Coach - Accounting & Finance

Multiple Educational Institutes

Jun 2012 - Sep 2015 (3 years 3 months)

- Executed university-designed curriculum, enabling a dynamic learning experience, and ensuring a comprehensive understanding of accounting and finance concepts.
-Introduced innovative teaching methodologies to enhance concept clarity, resulting in improved student comprehension and engagement.
- Designed and implemented examination materials, conducted assessments and provided mentoring to over

Education

Degrees, certifications, and relevant coursework

UM

University of Mumbai

M. Com (Accounts), Business/Commerce, General

TI

The Institute of Chartered Accountants of India

Inter CA

TC

Thakur College of Science & Commerce

B. Com (Accounting and Finance), Accounting and Finance

RS

Rushford Business School

Doctorate of Business Administration, International Business

2025 - 2028

UM

University of Mumbai

Master of Philosophy - MPhil, Commerce

2014 - 2021

TC

Thakur College of Science & Commerce

Higher Secondary Certificate, Commerce

2005 - 2007

Completed Higher Secondary Certificate in Commerce from Thakur College of Science & Commerce from 2005 to 2007.

UM

University of Mumbai

Master of Philosophy, Commerce

2014 - 2021

Completed a Master of Philosophy in Commerce from the University of Mumbai from 2014 to 2021.

TC

Thakur College of Science & Commerce

HSC, Commerce

2005 - 2007

TC

Thakur College of Science & Commerce

Bachelor of Commerce, Accounting and Finance

Earned a Bachelor of Commerce in Accounting and Finance from Thakur College of Science & Commerce.

The Institute of Chartered Accountants of India logoTI

The Institute of Chartered Accountants of India

Intermediate, Chartered Accountancy

Completed the Intermediate level of the Chartered Accountancy program.

University of Mumbai logoUM

University of Mumbai

Master of Commerce, Business/Commerce

Earned a Master of Commerce in Business/Commerce from the University of Mumbai.

Tech stack

Software and tools used professionally

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