
dhara kansara
@dharakansara
I build scalable operations, teams, and processes that improve customer outcomes.
What I'm looking for
At Clever Harvey, I lead operations through post-acquisition integration with IMS, connecting legacy processes, financials, cross-functional teams, and SOPs to maintain business continuity.
I build systems that remove friction: automating scheduling, reporting, and CRM workflows; embedding AI-powered analysis; and designing governance frameworks that reduced project delays by 35% and escalations by 70%.
Across programme delivery and education, I've scaled teams, trained professionals, planned resources for 150 concurrent batches and 1,500+ learners, and improved cNPS from 7.5 to 8.95. I genuinely enjoy the juggle, the structure, and building teams that eventually no longer need me.
Experience
Work history, roles, and key accomplishments
• Spearheaded end-to-end operational integration following acquisition by IMS, bridging legacy processes, realigning financials, training cross-functional teams, and architecting SOPs to ensure business continuity post-merger.
• Identified and automated manual workflows across scheduling, reporting, and CRM operations, contributing directly to CRM feature development and embedding AI-powered analy
• Built a structured coaching and onboarding framework for 40 programme delivery professionals, cutting deployment time from 4 weeks to 2 weeks while ensuring consistency and clarity of expectations across all hires.
• Ran regular programme efficacy assessments, identifying gaps and implementing updates that kept content relevant to the target audience, driving deeper learner engagement and improv
• Orchestrated end-to-end scheduling and resource planning across 150 simultaneously running batches serving 1500+ learners, forecasting delivery professional requirements, training them ahead of demand, and maintaining service quality and NPS across all cohorts.
• Managed 5 school contracts end-to-end, overseeing delivery timelines, school-level customisations, parent and POC communications, and
Facilitating courses for IBDP curriculum to 450 students in a span of 9 months
Specialised in the subject of research methodology
Faculty
Ekdant Education Solutions
Jun 2015 - Nov 2020 (5 years 5 months)
Faculty at Ekdant Education Solutions.
Visiting Faculty
K.E.S College of Economics & Commerce
Nov 2019 - Feb 2020 (3 months)
Visiting Faculty at K.E.S College of Economics & Commerce.
Department Co-ordinator and Faculty
Thakur Ramnarayan College of Arts & Commerce
May 2018 - Nov 2019 (1 year 6 months)
- Provided guidance to over 250 students on academic and career-related matters, fostering a supportive learning environment and contributing to student success
- Collaborated with fellow educators to integrate real-world examples into the curriculum, enhancing practical application of concepts
- Initiated and led workshops to continuously improve teaching methodologies, staying abreast of industr
Visiting Faculty
L.S. Raheja College of Arts & Commerce
Jul 2016 - Jan 2018 (1 year 6 months)
- Implemented university curriculum, ensuring a dynamic learning environment
- Leveraged technology to supplement traditional teaching methods, incorporating multimedia resources to enrich learning experiences
- Collaborated with fellow educators to ensure enhances participation from students
- Developed and implemented examination materials, conducted assessments and maintained meticulous record
Coach - Accounting & Finance
Multiple Educational Institutes
Jun 2012 - Sep 2015 (3 years 3 months)
- Executed university-designed curriculum, enabling a dynamic learning experience, and ensuring a comprehensive understanding of accounting and finance concepts.
-Introduced innovative teaching methodologies to enhance concept clarity, resulting in improved student comprehension and engagement.
- Designed and implemented examination materials, conducted assessments and provided mentoring to over
Education
Degrees, certifications, and relevant coursework
University of Mumbai
M. Com (Accounts), Business/Commerce, General
The Institute of Chartered Accountants of India
Inter CA
Thakur College of Science & Commerce
B. Com (Accounting and Finance), Accounting and Finance
Rushford Business School
Doctorate of Business Administration, International Business
2025 - 2028
University of Mumbai
Master of Philosophy - MPhil, Commerce
2014 - 2021
Thakur College of Science & Commerce
Higher Secondary Certificate, Commerce
2005 - 2007
Completed Higher Secondary Certificate in Commerce from Thakur College of Science & Commerce from 2005 to 2007.
University of Mumbai
Master of Philosophy, Commerce
2014 - 2021
Completed a Master of Philosophy in Commerce from the University of Mumbai from 2014 to 2021.
Thakur College of Science & Commerce
HSC, Commerce
2005 - 2007
Thakur College of Science & Commerce
Bachelor of Commerce, Accounting and Finance
Earned a Bachelor of Commerce in Accounting and Finance from Thakur College of Science & Commerce.
The Institute of Chartered Accountants of India
Intermediate, Chartered Accountancy
Completed the Intermediate level of the Chartered Accountancy program.
University of Mumbai
Master of Commerce, Business/Commerce
Earned a Master of Commerce in Business/Commerce from the University of Mumbai.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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