Open to opportunities

Dewan Kumar

@dewankumar

Message

Customer service and cash operations specialist with strong compliance focus.

Pakistan

Message

What I'm looking for

I seek a customer-facing banking role with emphasis on cash operations, compliance, and career growth in a collaborative, process-driven team.

I am a customer service officer with hands-on experience in cash operations, account maintenance, and customer facilitation within commercial banking. I have operated cash transactions, account opening/closure, dormancy/reactivation, signature updates, and ensured transactions aligned with SBP regulations.

My background includes roles at KMBL and BIPL where I handled deposits, withdrawals, clearing (outward/inward/same day/intercity/special), and KYC/CDD/EDD processes while supporting public relations and effective client communication.

I bring time management, teamwork, leadership, critical thinking, and proficiency in Microsoft Office and business communication, and I am seeking opportunities to contribute my operational reliability and compliance-focused approach to a growing organization.

Experience

Work history, roles, and key accomplishments

Current

Cash Officer

Current

BIPL

Jan 2024 - Present (1 year 8 months)

Managed customer cash payments and receipts, monitored transaction accuracy in line with SBP guidelines, and provided front-line customer facilitation at branch level.

Clearing (Outward Inward Same Day)Customer Service Compliance Public Relations Leadership Critical Thinking Microsoft Office

Customer Service Officer

KMBL

Jan 2022 - Jan 2024 (2 years)

Facilitated customer cash transactions including deposits and withdrawals, ensured accuracy and compliance with SBP regulations, and handled account services such as opening, closing, dormancy and signature updates.

Customer Service Compliance Time Management Microsoft Office Communication

Universal Teller

UniversalTeller

Jan 2020 - Jan 2022 (2 years)

Handled teller duties including receiving and paying cash and monitoring customer transactions to ensure accuracy and adherence to banking procedures.

Customer Service KYC Time Management Communication