Open to remote Customer Support, Virtual Assistant, Admin and Sales roles. Based in Jhang, Punjab, Pakistan. Currently earning PKR 70,000 per month; expected PKR 110,000 per month (USD 390 per month). Available after serving a 2-month notice period.
MA
Looking for a job
Muhammad Usman Ashraf
@muhammadusmanashraf
Customer service representative at United Bank Limited supporting branch operations and customer onboarding.
PakistanWhat I'm looking for
At United Bank Limited, I support day-to-day branch operations through customer onboarding documentation, account records, and service requests.
I maintain operational trackers and records, and coordinate with internal teams to resolve customer issues. I also handle customer correspondence in English and Urdu.
At Soneri Bank Limited, I managed account opening files, fund transfers, remittances, dormant-account activation, cheque books, and ATM card issuance. I coordinated remittance processing and reconciliations with vendors and correspondent channels.
I prepared operational documentation and maintained audit-ready records at Soneri Bank Limited. Earlier, as a Cashier there, I processed counter transactions and maintained daily cash records and reconciliations.
Experience
Work history, roles, and key accomplishments
Current
Customer Service Representative
United Bank Limited
Feb 2025 - Present (1 year 9 months)
Own day-to-day branch operations support including customer onboarding documentation, account records, and service requests. Maintain accurate operational trackers and coordinate with internal teams to resolve customer issues end-to-end.
Customer Service Officer
Soneri Bank Limited
Aug 2022 - Feb 2025 (2 years 6 months)
Managed account opening files, fund transfers, remittances, dormant-account activation, cheque books, and ATM card issuance. Coordinated with vendors and correspondent channels for remittance processing and reconciliations, and supported branch audits with complete records.
Cashier
Soneri Bank Limited
Mar 2022 - Aug 2022 (5 months)
Processed counter transactions with zero-error cash balancing. Maintained daily cash records and reconciliations.
Education
Degrees, certifications, and relevant coursework
Riphah International University
MPhil, Physics
Grade: CGPA 3.63/4.0
Completed MPhil in Physics with a CGPA of 3.63/4.0.
Government College University Faisalabad
Bachelor of Science, Physics
Grade: CGPA 3.56/4.0
Completed BS in Physics with a CGPA of 3.56/4.0.
Coursera
Certificates, Finance and Operations
Completed courses in Financial Markets, Corporate Finance, Fraud Examination, Managerial Accounting, and Operations Management.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PakistanAuthorized to work in
Salary expectations
5k+ USD
Job categories
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