Muhammad Uzair
@muhammaduzair9
Experienced banking professional with a focus on customer service.
PakistanWhat I'm looking for
I am a dedicated banking professional with extensive experience in customer service and financial operations. My career spans over several years in various roles at Bank Alfalah, where I have honed my skills in client relationship management, cash handling, and operational efficiency. I thrive in dynamic environments and am committed to delivering exceptional service to clients.
Throughout my tenure, I have successfully managed cash operations, facilitated account openings, and ensured compliance with banking regulations. My ability to work under pressure and maintain a positive attitude has allowed me to build strong relationships with clients and colleagues alike. I am passionate about continuous learning and professional growth, and I am eager to contribute my expertise to a reputable organization.
Experience
Work history, roles, and key accomplishments
CSM (Counter Service Manager)
Bank Alfalah Islamic
Dec 2024 - Present (8 months)
Managed cash books and handled clearing operations including intercity, OBCs, local/foreign cheques, and same-day maintenance. Responsible for remittances, issuance of POs, CDRs, and their separate record keeping, along with opening corporate and individual accounts.
Premier CSO / CRO
Bank Alfalah Islamic
Feb 2024 - Nov 2024 (9 months)
Built and maintained strong client relationships, understanding their needs to provide personalized financial solutions. Managed client onboarding, account management, and retention, while ensuring exceptional customer service.
CSO (Customer Service Officer)
Bank Alfalah Islamic
Jul 2022 - Jan 2024 (1 year 6 months)
Served as Head Teller, managing all cash transactions including deposits, withdrawals, utility bills, and government fees. Processed DD's, PO's, online fund transfers, and handled inward/outward clearing and remittances.
Customer Services Agent
Bank Alfalah
Apr 2014 - Jul 2018 (4 years 3 months)
Managed activation and deactivation of various Bank Alfalah cards and updated customer profiles. Handled customer complaints, provided accurate product information, and cross-sold banking products.
Cash Officer (Officer I)
Habib Bank Limited
Jul 2018 - Jul 2022 (4 years)
Established and maintained cash controls, monitoring cash received and investments. Processed standard teller transactions, including servicing client accounts, accepting loan payments, and managing safe deposit box payments.
Education
Degrees, certifications, and relevant coursework
IUIqra University
Master of Business Administration, Business Administration
2019 - 2021
Grade: Transcript Awaiting
Pursued a Master of Business Administration degree. Awaiting transcript for completion.
UKUniversity of Karachi
Bachelor of Commerce, Commerce
2013 - 2016
Completed a Bachelor of Commerce degree, focusing on core business and financial principles.
Degree College Gulistan-e-Johar
Intermediate, Commerce
2008 - 2010
Completed Intermediate education with a focus on Commerce.
Shaheen Public School
Matriculation, Science
2006 - 2008
Completed Matriculation with a focus on Science.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
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