Dewan Aashiq

I am a versatile and detail-oriented professional with proven expertise in Shipping Operations and Customer Support Services. My experience includes managing shipment documentation, financial account reconciliation, and high-volume communication, all while delivering prompt and effective customer service. I pride myself on being a strong problem-solver, known for maintaining accuracy under pressure and multitasking in fast-paced environments with a customer-first mindset.

In my previous role as a Junior Executive & Computer Operator at Pride Shipping Lines Ltd, I managed daily email correspondence with clients and internal departments, ensuring 100% accuracy in shipment records and invoices. I streamlined email communication workflows, reducing client response time by 30%, and introduced a new data entry template that increased processing speed by 25%. My efforts in digitizing shipment files improved record-keeping efficiency significantly.

As a Customer Support Service Operator, I responded promptly to customer inquiries via live chat and email, troubleshooting issues and ensuring complete resolution. My dedication to customer satisfaction led to a remarkable increase in customer satisfaction scores from 90% to 98%, and I was honored to be awarded ‘Best Support Agent of the Quarter’. I am passionate about improving workflows and delivering top-notch service, always ready to tackle challenges with a positive attitude.