Tasdid Shahneoaz Uthsob
@tasdidshahneoazuthso
Customer service and logistics specialist ensuring timely shipments and exceptional client satisfaction.
BangladeshWhat I'm looking for
I am a motivated, detail-oriented customer service and logistics specialist with hands-on experience managing shipment operations, tracking deliveries, and resolving delays to ensure timely outcomes. I consistently build strong customer relationships, provide proactive updates, and collaborate with internal teams to deliver seamless logistics solutions.
Across roles from Jr. Logistics Coordinator to Customer Service Representative, I improved shipment coordination using TMS and fleet tracking systems, prepared competitive quotes to attract clients, and identified business opportunities through research. I bring problem-solving, multitasking, and clear communication to roles that demand reliability and responsive, solution-oriented support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Logistech Ltd
Dec 2023 - Present (2 years)
Manage customer relationships and shipment operations, tracking progress and resolving delays to ensure timely deliveries while identifying new business opportunities through research.
Junior Customer Service Representative
Logistech Ltd
Oct 2022 - Nov 2023 (1 year 1 month)
Provided proactive shipment updates, managed customer appointments via website and email, and communicated changes to ensure smooth pickup and delivery processes.
Junior Logistics Coordinator
Logistech Ltd
Mar 2022 - Sep 2022 (6 months)
Coordinated with carriers to secure timely pickups/deliveries, entered tenders into TMS, and continuously tracked shipments to provide updates to the CSR team.
Education
Degrees, certifications, and relevant coursework
Habibullah Bahar University College
Bachelor of Business Administration, Marketing
2018 - 2023
Grade: CGPA 2.77/4.00
Activities and societies: Debate and public speaking; member of youth organizations; scouts and Red Crescent; volunteering with social welfare groups; played cricket for school and college.
Completed a Bachelor of Business Administration with a major in Marketing, focusing on core business and marketing principles and achieving a CGPA of 2.77/4.00.
Shyampur Government Model School and College
Higher Secondary Certificate
2015 - 2017
Grade: GPA 3.33/5.00
Activities and societies: Debate and public speaking; member of youth organizations; volunteering and social work; sports and athletics.
Completed Higher Secondary Certificate studies with a GPA of 3.33/5.00.
Pagla High School
Secondary School Certificate, Science
2013 - 2015
Grade: GPA 3.94/5.00
Activities and societies: Debate and public speaking; school/college sports teams (cricket); participation in youth organizations and volunteering.
Completed Secondary School Certificate in the Science group with a GPA of 3.94/5.00.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Job categories
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