Devon Campbell
@devoncampbell
I lead multi-site operations, account management, budgets, and frontline teams to improve customer satisfaction.
What I'm looking for
I've led operations and account management across the Washington, DC metropolitan area, managing budgets, labor planning, cost optimization, and 500 customer accounts for KBS Services.
At KBS Services, I supervised and trained personnel, coordinated shift coverage with team leads, and partnered with teams to resolve customer and employee issues quickly. I also implemented machinery and safety programs, including forklift training, while setting clear performance and safety expectations.
At Safeway, I advanced from Assistant Lead to Front End Manager and managed large retail stores, front-end employees, daily monetary transactions, inventory, distributor deliveries, and product merchandising. I regularly served as backup manager for entire stores and supported OSHA-guided machinery training.
Earlier at Labor Ready, I supported business partner accounts through sales, telemarketing, customer retention, payroll, billing, client applications, temporary staffing, and employee performance feedback.
Experience
Work history, roles, and key accomplishments
Site Manager
KBS Services
Jan 2020 - Dec 2023 (3 years 11 months)
Managed operational financial budget, labor planning, and cost optimization for the Washington, DC Metropolitan area. Maintained 500 accounts across Maryland, Washington, DC, and Delaware, and provided direct supervision and training of personnel.
Promoted from Assistant Lead to Front End Manager after three years of employment providing superior customer service to three district stores. Managed and supervised large retail stores and front-end employees, and served as backup manager of entire stores as needed.
Customer Service Representative
Labor Ready
Jan 2006 - Dec 2010 (4 years 11 months)
Supervised business partner accounts, provided expertise in sales, telemarketing, customer retention, customer service, and call center operations. Managed employee hours, distributed payroll, processed applications, and matched clients with temporary employees.
Education
Degrees, certifications, and relevant coursework
Montgomery College
Associate Degree, Integrated Studies
2008 - 2010
Associate Degree in Integrated Studies from Montgomery College, Rockville, MD, from 2008 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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