Open to opportunities

Devona Smith

@devonasmith

Patient Advocate focused on empathetic care coordination, accurate EMR workflows, and scheduling that resolves patients’ needs.

United States

Message

What I'm looking for

I’m looking for a patient-centered team where I can use my scheduling, referral coordination, and HIPAA-compliant EMR workflows to reduce friction in care, maintain high accuracy, and support providers and patients with empathy.

I’m a detail oriented, empathetic Patient Advocate with 6 years of experience supporting patients and providers through scheduling, referral coordination, and administration in remote and in-office settings. I actively listen to evaluate each patient’s situation, prioritize urgent requests, and communicate clearly across patients, providers, and clinical teams to keep care moving.

In my current role, I maintain EMR/EHR data accuracy, process medication reﬁll and preauthorization requests, and schedule/reschedule appointments with accurate detail notation while maintaining HIPAA compliant records. Previously, I delivered high customer satisfaction through order entry and escalation handling at Essendant and supported callers as a Cancer Support Specialist while coordinating resources and documentation.

Experience

Work history, roles, and key accomplishments

Current

Patient Advocate

Current

DEVONA SMITH PROFESSIONAL SUMMARY

Jan 2021 - Present (5 years 5 months)

Provided empathetic patient support by assessing needs, intake for new diagnoses, and coordinating referrals to meet patient resolution metrics. Managed high-volume scheduling and communication across providers and clinical teams while processing medication refills and preauthorization requests with HIPAA-compliant record handling.

Scheduling HIPAA compliance Patient Intake

Cancer Support Specialist

American Cancer Society

Jan 2023 - Jan 2024 (1 year)

Assessed caller requests by asking clarifying questions, gathering diagnosis information, and providing the appropriate documents and resources. Scheduled transportation for cancer-related medical appointments and educated callers on how to navigate American Cancer Society events and online tools while maintaining HIPAA-compliant patient records.

Caller Intake And Triage Diagnosis Information Gathering Resource Navigation Appointment Coordination HIPAA compliance Patient Education

Order Entry/Customer Care

Essendant

Jan 2019 - Jan 2021 (2 years)

Handled daily customer inquiries via phone and email, maintaining a 95% satisfaction rating. Processed orders in AS400, coordinated logistics with the warehouse for timely deliveries, resolved shortages/damages/defects, created invoices, and investigated shipment tracking issues while calmly managing escalations.

Warehouse Management Invoice Processing Order Tracking Research Customer Escalation

Lead Event Coordinator

Main Event Suwanee GA

Jan 2016 - Jan 2018 (2 years)

Coordinated corporate, group, and special events to ensure flawless execution and client satisfaction. Built client relationships through phone/email/walk-in engagement, met sales and attendance metrics, trained and onboarded event coordinators, and made confirmation calls with event upsells to drive repeat business and referrals.

Event Coordination Client Relationship Management Sales Metrics Onboarding Upselling Team Collaboration