Bethany Griffin
@bethanygriffin
Detail-oriented patient support and customer service specialist delivering empathetic written and chat-based support.
United StatesWhat I'm looking for
I specialize in patient support and customer service through clear, concise, and empathetic written communication, email, and chat-based messaging. I’m comfortable managing high workloads while maintaining accuracy and delivering consistent, high-quality support in fast-paced remote environments.
In my current role with PANFoundation, I handle 500+ weekly inquiries across multiple channels, maintain 95%+ QA scores, and document detailed case notes for compliance and accuracy. I also enrolled members into funds, answered grant-related questions, and supported onboarding and training for new hires—advancing from PSSI to PSSII based on performance and quality metrics.
Previously at Alorica and Conduent, I supported patients and customers using electronic medical record systems and CRM workflows, resolved discrepancies, and helped with insurance questions (Medicaid and Medicare). I also managed escalated issues via written and verbal communication, coordinated across teams to troubleshoot problems, and ensured accurate interaction records.
Experience
Work history, roles, and key accomplishments
PAPatient Support Specialist II
PANFoundation
Aug 2024 - Present (1 year 8 months)
Handled 500+ weekly grant-related inquiries across multiple channels, enrolling members into funds and educating callers on eligibility and next steps. Maintained 95%+ QA scores, documented detailed case notes for compliance, and supported patient, provider, and pharmacy application/claims workflows.
ALAnswered high-volume calls using electronic medical record (EMR) systems and maintained detailed patient visit and follow-up care records. Resolved medication and insurance issues (Medicaid/Medicare), documented interactions in EMR, and clarified discrepancies to support patients in accessing care.
COProvided professional customer support by troubleshooting technical issues and payment problems, including assisting with purchases and device-related questions. Resolved escalated cases through written and verbal communication, coordinated across teams to troubleshoot, and maintained accurate interaction records.
USMail Woman
United States Postal Service
Aug 2021 - Jan 2022 (5 months)
Met delivery deadlines while maintaining high-quality deliverables. Coordinated with coworkers to complete tasks and managed multiple priorities to ensure timely completion in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Ringgold High School
High School Diploma
2010 - 2014
Earned a High School Diploma at Ringgold High School from 2010 to 2014.
Availability
Location
United StatesAuthorized to work in
Job categories
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