Open to opportunities

Marin Tushaj

@marintushaj

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Customer service representative with skills in social media management.

Albania

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What I'm looking for

I am looking for a dynamic role that allows me to utilize my customer service and creative skills while providing opportunities for growth and development.

I am a dedicated customer service representative with experience in online banking and social media management. My role at WE ARE FIBER allowed me to hone my communication skills, problem-solving abilities, and technical knowledge while assisting customers with their banking needs.

As a self-employed social media manager, I utilized tools like Photoshop and Canva to create engaging content and connect with customers effectively. I am passionate about leveraging my creativity and technical skills to enhance customer experiences and drive engagement.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

WE ARE FIBER

Nov 2024 - Present (7 months)

Provided customer service for Klarna, an online bank, handling chat interactions and phone calls. Managed formal email correspondence and resolved technical bank transactions, demonstrating strong communication and problem-solving skills.

Customer Service Communication Problem Solving Chat Support Phone Support Klarna

Social Media Manager

Self Employed

Jul 2024 - Present (11 months)

Managed social media content, utilizing Photoshop and video editing for creative projects. Engaged with customers through chat and developed innovative video ideas to enhance online presence.

Photoshop Video Editing Canva Social Media Management Content Creation Customer Engagement Creative Thinking

Education

Degrees, certifications, and relevant coursework

Partizani High School

SECONDARY HIGH SCHOOL DIPLOMA, General Studies

Completed a comprehensive secondary education curriculum. Focused on general academic subjects to prepare for higher education and future career paths.