Open to opportunities

vanesa barjamaj

@vanesabarjamaj

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Recent graduate eager to start a professional career in customer support.

Albania

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What I'm looking for

I am looking for a role that offers growth opportunities and a supportive team environment.

Having recently graduated from Epoka University, I am an enthusiastic and sociable individual eager to start my professional career. I possess a strong passion for learning and gaining new experiences, and I am known for my dedication, responsibility, and motivation. My colleagues often describe me as friendly and reliable, which I believe are essential traits in any workplace.

During my time as a Customer Support Representative at Fiber Group, I assisted customers by answering inquiries, resolving issues, and ensuring a seamless customer experience. I demonstrated effective communication and critical thinking skills while educating customers about billing and support policies. My internship at Albanian Tax and Consulting allowed me to further develop my skills in tax filings and financial reporting, where I supported clients with accounting and tax compliance.

Experience

Work history, roles, and key accomplishments

Back-Office Customer Support

IMC SH.P.K

Jan 2024 - Apr 2024 (3 months)

In this role, I helped a large volume of customers daily with a positive attitude, maintaining professionalism and ensuring customer satisfaction. I demonstrated empathy in handling difficult situations, fostering trust and loyalty.

Customer Support Empathy Customer Satisfaction Teamwork Communication Skills Problem Solving Microsoft Office Suite

Customer Support Representative

Fiber Group

Oct 2023 - Jan 2024 (3 months)

As a customer service representative, I assisted customers by answering inquiries, resolving issues, and ensuring a seamless customer experience. I responded to customer requests for products and services, investigated complaints, and educated customers about billing and support policies.

Customer Service Problem Solving Time Management Critical Thinking Documentation Teamwork Microsoft Office Suite

Intern

Albanian Tax & Consulting

Oct 2023 - Nov 2023 (1 month)

During my internship, I assisted with tax filings, prepared financial reports, and supported clients with accounting and tax compliance. I conducted research on local tax regulations and helped maintain accurate financial records.

Tax Compliance Financial Reporting Research Accounting Documentation Teamwork Communication Skills Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

Epoka University

Bachelor in International Marketing and Logistics, International Marketing and Logistics

2023 - 2023

During my internship at Albanian Tax and Consulting (ATC), I assisted with tax filings, prepared financial reports, and supported clients with accounting and tax compliance. I also conducted research on local tax regulations and helped maintain accurate financial records.