Devian Ward
@devianward
Dedicated youth diversion specialist with strong customer service skills.
What I'm looking for
I am a dedicated professional with a strong background in customer service and youth diversion. Currently, I serve as a Youth Diversion Specialist for the City of Las Cruces, where I maintain court records, assess juveniles, and ensure compliance with court orders. My role requires a deep understanding of legal codes and the ability to work independently while adhering to established guidelines.
Throughout my career, I have developed exceptional communication and multitasking skills, allowing me to build effective relationships with clients and colleagues. My experience as a CSR Representative at Maximus honed my ability to empathize and resolve conflicts, ensuring that beneficiaries receive the support they need. I am passionate about contributing positively to my workplace and am eager to learn and grow in my career.
Experience
Work history, roles, and key accomplishments
Youth Diversion Specialist
City of Las Cruces
Jan 2025 - Present (6 months)
Maintains all court records, screens and assesses juveniles, and monitors compliance with court orders. Prepares statistical information for reporting and assists customers.
Caregiver/Cuidado Casero
Self Employed
Jul 2018 - Present (7 years)
Assessed medical care needs, provided companionship, assisted with housekeeping, and monitored medications. Managed client and employee calls and conducted trainings.
KSR Representative
ADP
Nov 2023 - Jan 2025 (1 year 2 months)
Responsible for developing and maintaining effective client relationships, providing assistance with day-to-day retirement plan administration and issues. Acts as a conduit for questions regarding retirement plan investments.
CSR Representative
Maximus
Jun 2023 - Oct 2023 (4 months)
Provided telephone customer service to clients, demonstrating patience, active listening, and conflict resolution skills. Focused on understanding and meeting beneficiaries' expectations.
Fresh/Meat Associate/Team Lead
Walmart
Oct 2021 - May 2023 (1 year 7 months)
Managed receiving trucks, broke down loads, and organized items in the back. Promoted to Team Lead, assisting management with supervision, assigning duties, and training associates.
Crane Operator
Southwest Steel Coil
Jul 2020 - Jan 2021 (6 months)
Operated a crane to place various materials such as aluminum and metal onto trailers. Ensured safe and efficient material handling.
Stocker, Manager
Foodking
Dec 2019 - Jun 2020 (6 months)
Responsible for restocking items, facing aisles, unloading trucks, and breaking down pallets. Promoted to Manager, maintaining inventory control, product quality, and turnover for maximum sales.
Stocker, Manager
Vista Quality Market
Aug 2019 - Dec 2019 (4 months)
Primarily worked as a stocker, also assisting in other departments like produce, meat, and hot deli. Promoted to Closing Manager, responsible for creating schedules and managing operational loads.
Cement Finisher
Dan Williams Co
Feb 2019 - Aug 2019 (6 months)
Worked with concrete, performing tasks such as placing, finishing, protecting, and repairing concrete in construction projects. Ensured quality and adherence to project specifications.
Education
Degrees, certifications, and relevant coursework
New Mexico State University
Associate of Arts, General Studies
Grade: 3.5 GPA
Activities and societies: Volunteered at Casa Del Sol-Senior Care Center and Big Brother’s Big Sisters.
Maintained a 3.5 GPA throughout college and was consistently on the honors list since freshman year. Graduated with an Associate's degree from New Mexico State University.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Devian?
You can contact Devian and 90k+ other talented remote workers on Himalayas.
Message DevianFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
