Open to opportunities

devershetty sai kiran

@devershetty_saikiran

Message

Operations associate automating workflows and improving SLA-driven support outcomes.

India

Message

What I'm looking for

I’m looking for an Operations Analyst or AI evaluation role where structured problem-solving and technical curiosity translate into measurable outcomes—improving SLA performance, testing AI workflow reliability, and building reporting/automation that reduces manual workload.

I’m a results-driven Operations Associate with 2.5+ years managing high-volume ticket triage, SLA compliance, and process automation for a US-based e-commerce company. I’ve ranked #1 out of 3 in “Tickets per Shift” and “SLA%” during the 2024–25 review period, while consistently coordinating incident lifecycle from prioritization to escalation and resolution across technical teams.

I also bring hands-on experience evaluating and testing AI automation workflows using GPT, n8n, and Zapier—identifying failure modes, edge cases, and improvement guidance. Through AI testing contributions, I reduced manual triage workload by ~50%, and by building SLA/QA tracking dashboards and a standardized knowledge base, I improved training efficiency by 40% and strengthened data-driven process improvements like a keyword-based ticket routing system.

Experience

Work history, roles, and key accomplishments

Current

Operations Associate

Current

Fresh Prints

Oct 2022 - Present (3 years 8 months)

Triaged 100+ tickets per week via Jira workflows, achieving 92%+ SLA compliance and ranking #1 for team responsiveness. Tested AI automation workflows (GPT, n8n, Zapier), reducing manual triage workload by ~50%, and built SLA/QA reporting dashboards and a knowledge base that improved training efficiency by 40%.

Jira SLA Process Automation GPT N8n Zapier SQL

Education

Degrees, certifications, and relevant coursework

The American Business School of Paris

Bachelor of Business Administration, Business Administration

2018 - 2022

Activities and societies: Relevant coursework included Operations Management, Supply Chain Management, Strategic Management, Financial Accounting, and Business Development.

Earned a Bachelor of Business Administration at The American Business School of Paris, covering core areas such as operations and supply chain management.