Gokulnath G A
@gokulnathga
Business Operations Analyst at Amazon KDP who delivered AI-powered Python validators, cutting manual review effort by 40%.
IndiaWhat I'm looking for
At Amazon KDP, I triaged support tickets and resolved production issues across global marketplace listings while sustaining 98%+ content accuracy. I also followed up with product, engineering, and content operations teams to move escalations toward resolution.
I identified a recurring cover-review bottleneck and delivered an AI-powered Python cover validator, reducing manual review effort by 40% and raising validation accuracy to 95%+. I also automated bulk-catalog validation with an ISBN validator that reached 99.2% accuracy.
At HCL Technologies, I provided Tier 1 and Tier 2 service desk support and maintained 96%+ CSAT and SLA compliance. I authored 50+ SOPs and knowledge base articles, helping reduce repeat incidents by 20%; I’m currently seeking remote opportunities.
Experience
Work history, roles, and key accomplishments
Triaged and prioritized support tickets, resolved production issues, and led SOP redesign cutting resolution time by 25%. Delivered AI-powered Python automation tools and mentored junior analysts.
Associate Research Analyst Intern
Agro Pulping Machinery
Feb 2024 - May 2024 (3 months)
Built Power BI and Tableau dashboards tracking production and cost metrics, lifting efficiency 18% and cutting reporting time 30%. Modeled cost data in Excel to reduce operational overhead.
Provided Tier 1 and Tier 2 service desk support, reducing resolution time by 30% and authoring 50+ SOPs. Recognized as Top Performer for two consecutive quarters.
Education
Degrees, certifications, and relevant coursework
Simplilearn
Excel Automation using ChatGPT, Excel Automation
2026 - 2026
Completed the Excel Automation using ChatGPT certification in August 2026.
HackerRank
SQL (Basics), SQL
2026 - 2026
Completed the SQL (Basics) certification in July 2026.
Microsoft Learn
Power BI Data Analyst, Data Analytics
2024 - 2024
Completed the Power BI Data Analyst certification in 2024.
Great Learning
Data Analytics using Excel, Data Analytics
2023 - 2023
Completed the Data Analytics using Excel certification in 2023.
Great Learning
SQL and SAS Studio Fundamentals, SQL and SAS
2023 - 2023
Completed the SQL and SAS Studio Fundamentals certification in 2023.
Udemy
Business Analysis Fundamentals, Business Analysis
2022 - 2022
Completed the Business Analysis Fundamentals certification in 2022.
Udemy
Agile and Scrum Fundamentals, Agile and Scrum
2022 - 2022
Completed the Agile and Scrum Fundamentals certification in 2022.
Aalim Muhammed Salegh College of Engineering
Bachelor of Engineering, Computer Science
2016 - 2020
Pursued a Bachelor of Engineering in Computer Science from 2016 to 2020.
HP LIFE
Agile Project Management, Project Management
Completed the Agile Project Management certification.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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