Anurag Antin
@anuragantin
I improve SLA-driven operations through data, automation, quality checks, and cross-functional coordination.
IndiaWhat I'm looking for
At Walmart Global Tech India, I manage HR ServiceNow ticket workflows, validate operational evidence, resolve escalations, and review AI-generated analysis to improve automation accuracy and reliability.
I've also supported SLA-driven documentation, reporting, data pipelines, CRM records, and service quality at Infosys BPM, Concentrix, and Prerana Graphics, using SQL, Python, Power BI, and Excel to strengthen operational outcomes.
Experience
Work history, roles, and key accomplishments
Resolution Specialist
Walmart Global Tech India
Feb 2025 - Present (1 year 7 months)
Retrieve, review, and upload HR ServiceNow Tickets and internal systems in accordance with defined SOPs and SLA timelines. Perform quality validation checks, act as first escalation point, and track case volumes and operational aging.
Education
Degrees, certifications, and relevant coursework
RLS College of Professional Studies
Bachelor of Science, Chemistry, Botany, Zoology
Bachelor of Science degree in Chemistry, Botany, and Zoology from RLS College of Professional Studies.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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