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Abhiram Kodicherla

@abhiramkodicherla

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I improve customer operations through AI-assisted workflows, documentation, and data-driven process improvements.

India

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What I'm looking for

I'm looking for an operations-focused role where I can improve customer workflows, document processes, use data and AI tools, and collaborate with cross-functional teams in a remote startup environment.

At Corti Social, I supported customer operations across chat, email, and phone, resolving 100+ inquiries at 95% customer satisfaction while maintaining SLA compliance. My performance earned me a Pre-Placement Offer and expanded responsibility for AI edge-case handling and stakeholder management.

I've built structured operational trackers, support documentation, and customer-facing communication materials to improve record accuracy, communication consistency, and escalation workflows. I review customer interactions and operational reports to identify recurring issues and recommend practical workflow improvements.

Earlier, I supported community engagement at NbliK and helped SpatioZest collect, validate, and analyse location datasets using Python-based scripts. These experiences strengthened my ability to work across remote startup teams, support users, and turn operational data into actionable insights.

I'm also building QuickCopy, a cross-platform cloud clipboard manager, and FileForge Bot, a Telegram-based file management workflow. I use AI coding agents, Firebase, testing, and iterative feedback to validate features and improve product usability.

Experience

Work history, roles, and key accomplishments

Operations Support / Content Writer

Corti Social

Jun 2026 - Jul 2026 (1 month)

Secured a Pre-Placement Offer (PPO) based on high performance. Achieved 95% customer satisfaction by resolving 100+ inquiries across chat/email/phone, ensuring SLA compliance.

Customer Support SLA Management Process documentation Google Sheets Cross Functional Collaboration

Operations Support / Content Writer Intern

Corti Social

Nov 2025 - Jun 2026 (7 months)

Promoted to manage AI edge case handling and stakeholder management. Analysed customer interactions and operational reports to identify recurring issues and recommend workflow improvements.

AI Edge Case Handling Stakeholder Management Data Analysis Process Improvement Cross Functional Collaboration

Operations Support Intern

Corti Social

Oct 2025 - Nov 2025 (1 month)

Maintained structured Excel-based operational trackers and documentation to improve record accuracy and reduce follow-up delays. Supported stakeholder communication and client satisfaction during automation rollout.

Excel Documentation Stakeholder Communication

Community Manager Intern

NbliK

Aug 2022 - Sep 2022 (1 month)

Supported community engagement initiatives across social media platforms by responding to users and assisting with content coordination. Collaborated with the team to align community communication with business goals and user feedback.

Community Engagement Social Media Content Coordination Customer Support

Web Scraping Intern

SpatioZest

Jun 2022 - Aug 2022 (2 months)

Assisted in developing Python-based scripts for location-data collection and validated datasets to improve data quality. Collaborated with internal teams to deliver accurate datasets and actionable insights.

Python Data Validation Data Analysis Collaboration

Education

Degrees, certifications, and relevant coursework

St. Mary’s Group of Institutions

Bachelor of Technology, Artificial Intelligence & Machine Learning

2023 - 2026

Grade: 7.5/10

Pursuing a Bachelor of Technology in Artificial Intelligence & Machine Learning with a GPA of 7.5/10.

Jyothishmathi Institute of Technology and Sciences

Diploma, Computer Engineering

2020 - 2023

Grade: 8.5/10

Activities and societies: Winner of a college-wide technical quiz; recognized for leadership in campus technical events and coding challenges.

Completed a Diploma in Computer Engineering with a GPA of 8.5/10. Won a college-wide technical quiz and was recognized for leadership in campus technical events and coding challenges.