pranal dhote
@pranaldhote
AI product and business operations analyst driving retention, revenue, and customer satisfaction through data.
IndiaWhat I'm looking for
I’m an AI product manager and product operations/business analyst with 3.6 years of experience focused on digital operations, data analysis, and customer insights. I leverage AI tools and advanced analytics to strengthen product management processes, improve decision-making, and translate customer needs into measurable outcomes.
In my most recent role, I improved KPI alignment by 15% by tracking daily revenue and retention targets, and I helped reduce churn by leading escalation discussions for at-risk customers. I also increased customer satisfaction by 30%, drove a 20% increase in upselling through tailored upgrades, and reduced activation time for new customers by 35% by optimizing onboarding friction points.
Experience
Work history, roles, and key accomplishments
Executive Product Analyst Ops
Capita
Jul 2024 - Aug 2025 (1 year 1 month)
Improved KPI alignment 15% in six months by tracking daily revenue and retention targets, and reduced churn by running structured escalation discussions to recover at-risk customers. Increased customer satisfaction 30% and upselling 20% through customer pain-point analysis and tailored upgrades, while optimizing onboarding to cut activation time 35% and improve client workflow satisfaction 25%.
Executive Product Support Analyst
Tech Mahindra
Jan 2024 - Apr 2024 (3 months)
Improved sales conversion 15% in three months by monitoring daily performance using Salesforce dashboards and managing customer upgrade journeys. Enhanced reporting accuracy 30% by tightening CRM data logging, reduced activation-related complaints 35%, and increased adoption 40% through communication strategy improvements.
Senior Associate Product Ops
Wipro
Jun 2019 - Dec 2020 (1 year 6 months)
Processed up to 120 structured cases daily while meeting SLA and quality benchmarks, and performed root-cause analysis to minimize repeat exceptions. Designed a Google Forms-based classification system to improve routing accuracy, updated workflows to reduce handling time 20%, and produced operational reports while maintaining audit-ready compliance documentation.
Education
Degrees, certifications, and relevant coursework
Institute of Business Management and Research (IBMR)
MBA/PGDM, Marketing
Completed an MBA/PGDM in Marketing at the Institute of Business Management and Research (IBMR) in 2023.
Indira College of Commerce and Science
Bachelor of Commerce (B.Com), Commerce
Grade: 60%
Completed a B.Com in Commerce at Indira College of Commerce and Science, Pune, graduating in 2020 with 60%.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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