Avishek Mitra

I am a Customer Success leader with 8+ years driving adoption and revenue across SaaS, Fintech, Healthcare, and EdTech. I specialize in aligning product value with client goals and improving CSAT, NPS, and renewals for global customers.

In prior roles I managed end-to-end customer lifecycles—onboarding, adoption, retention, and expansion—delivering measurable outcomes such as 40%+ product adoption improvements, 12% uplift in renewals, and 30% growth in upsell revenue. I leverage usage analytics and CRM insights to reduce churn and accelerate time-to-value.

I build strong executive partnerships and run strategic QBRs to translate client feedback into product and commercial opportunities. I also design scalable enablement and self-serve resources that cut support volume, improve course completion, and streamline handoffs between sales, implementation, and support.

I hold certifications in Customer Success, data analysis (SQL, Tableau, Power BI), and cloud fundamentals, and I seek opportunities to lead cross-functional initiatives, scale customer programs, and deliver measurable business impact in customer-centric organizations.