LifewithChan User
@lifewithchanuser
Enthusiastic childcare worker committed to providing excellent support.
What I'm looking for
I am a dedicated and self-motivated professional with a strong background in childcare and customer service. My experience as a residential childcare worker at Horizon Care has equipped me with the skills to support young people in their daily routines, helping them develop new skills and manage emotional challenges. I am passionate about creating a safe and nurturing environment where young individuals can thrive and reach their full potential.
Throughout my career, I have honed my communication and teamwork abilities, working effectively with diverse groups of people. My previous roles in retail and care have further strengthened my problem-solving skills and adaptability, allowing me to enhance customer satisfaction and improve service efficiency. I take pride in my organizational skills and time management, ensuring that I provide the best possible support to those I work with.
As I continue to seek new opportunities, I am eager to bring my positive attitude and commitment to a role where I can make a meaningful impact. I believe in the power of empathy and understanding, and I am excited to contribute to a team that shares these values.
Experience
Work history, roles, and key accomplishments
Residential Childcare Worker
Horizon Care
Apr 2023 - Present (2 years 2 months)
Provided comprehensive support to young people, assisting with daily routines, hobbies, and social activities to foster skill development and well-being. Managed shifts and maintained a safe, supportive home environment, addressing emotional, social, and behavioral difficulties, including common mental health issues.
Retail Customer Service
William Hill
Oct 2020 - Present (4 years 8 months)
Assisted customers with complaints, questions, and product information, significantly enhancing satisfaction and loyalty. Efficiently processed orders and returns, ensuring smooth transactions and resolving technical issues promptly to improve service reliability.
Care Worker
London Care
Sep 2019 - Present (5 years 9 months)
Supported individuals with daily activities, enhancing their quality of life and promoting independence. Managed medication administration and monitored vital signs, contributing to overall health management and ensuring timely medical care.
Steward
Arsenal Football Club
Mar 2018 - Present (7 years 3 months)
Worked collaboratively within a team to ensure optimal service delivery to football fans. Maintained stadium safety and order as a steward, operating in various sections including searching, club areas, and different seating tiers.
Volunteer
The Spinney Care Home
Jul 2016 - Present (8 years 11 months)
Assisted residents with personal care and served beverages, enhancing their comfort and daily experience. Engaged in meaningful conversations and organized activities, fostering social interaction and providing specialized care for dementia patients.
Counsellor and Mentor
Humanutopia
Aug 2014 - Present (10 years 10 months)
Delivered an impactful educational camp for year 6-7 students, facilitating a smoother transition experience. Conducted daily dance workshops for 30 participants, fostering creativity and teamwork while mentoring students to boost confidence and aspirations.
Education
Degrees, certifications, and relevant coursework
Coventry University
Bachelor of Arts, Counselling
Undertook studies in Counselling at a Bachelor of Arts level, focusing on theoretical frameworks and practical applications in therapeutic settings. Gained insights into various counselling approaches and client support strategies.
City and Islington College
Certificate, Health and Social Care
Completed studies in Health and Social Care, gaining foundational knowledge and practical skills in the field. This program prepared me for roles supporting individuals in various care settings.
Oasis Academy Enfield
GCSEs, General Studies
Grade: English (C)
Achieved 7 GCSE qualifications, demonstrating a broad academic foundation across various subjects. Developed essential skills in critical thinking and problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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