Open to opportunities

LifewithChan User

@lifewithchanuser

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Enthusiastic childcare worker committed to providing excellent support.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to support and empower individuals, fostering their growth and well-being in a positive environment.

I am a dedicated and self-motivated professional with a strong background in childcare and customer service. My experience as a residential childcare worker at Horizon Care has equipped me with the skills to support young people in their daily routines, helping them develop new skills and manage emotional challenges. I am passionate about creating a safe and nurturing environment where young individuals can thrive and reach their full potential.

Throughout my career, I have honed my communication and teamwork abilities, working effectively with diverse groups of people. My previous roles in retail and care have further strengthened my problem-solving skills and adaptability, allowing me to enhance customer satisfaction and improve service efficiency. I take pride in my organizational skills and time management, ensuring that I provide the best possible support to those I work with.

As I continue to seek new opportunities, I am eager to bring my positive attitude and commitment to a role where I can make a meaningful impact. I believe in the power of empathy and understanding, and I am excited to contribute to a team that shares these values.

Experience

Work history, roles, and key accomplishments

Residential Childcare Worker

Horizon Care

Apr 2023 - Present (2 years 2 months)

Provided comprehensive support to young people, assisting with daily routines, hobbies, and social activities to foster skill development and well-being. Managed shifts and maintained a safe, supportive home environment, addressing emotional, social, and behavioral difficulties, including common mental health issues.

Childcare Empathy Communication Problem Solving Teamwork

Retail Customer Service

William Hill

Oct 2020 - Present (4 years 8 months)

Assisted customers with complaints, questions, and product information, significantly enhancing satisfaction and loyalty. Efficiently processed orders and returns, ensuring smooth transactions and resolving technical issues promptly to improve service reliability.

Customer Service Technical Support Customer Feedback Analysis Communication Problem Solving

Care Worker

London Care

Sep 2019 - Present (5 years 9 months)

Supported individuals with daily activities, enhancing their quality of life and promoting independence. Managed medication administration and monitored vital signs, contributing to overall health management and ensuring timely medical care.

Medication Management Vital Signs Empathy

Steward

Arsenal Football Club

Mar 2018 - Present (7 years 3 months)

Worked collaboratively within a team to ensure optimal service delivery to football fans. Maintained stadium safety and order as a steward, operating in various sections including searching, club areas, and different seating tiers.

Crowd Control Teamwork Customer Service Communication Problem Solving

Volunteer

The Spinney Care Home

Jul 2016 - Present (8 years 11 months)

Assisted residents with personal care and served beverages, enhancing their comfort and daily experience. Engaged in meaningful conversations and organized activities, fostering social interaction and providing specialized care for dementia patients.

Dementia Care Empathy Communication

Counsellor and Mentor

Humanutopia

Aug 2014 - Present (10 years 10 months)

Delivered an impactful educational camp for year 6-7 students, facilitating a smoother transition experience. Conducted daily dance workshops for 30 participants, fostering creativity and teamwork while mentoring students to boost confidence and aspirations.

Mentoring Facilitation Team Building Youth Development Public Speaking Leadership Event Coordination

Education

Degrees, certifications, and relevant coursework

Coventry University

Bachelor of Arts, Counselling

Undertook studies in Counselling at a Bachelor of Arts level, focusing on theoretical frameworks and practical applications in therapeutic settings. Gained insights into various counselling approaches and client support strategies.

City and Islington College

Certificate, Health and Social Care

Completed studies in Health and Social Care, gaining foundational knowledge and practical skills in the field. This program prepared me for roles supporting individuals in various care settings.

Oasis Academy Enfield

GCSEs, General Studies

Grade: English (C)

Achieved 7 GCSE qualifications, demonstrating a broad academic foundation across various subjects. Developed essential skills in critical thinking and problem-solving.