Penny Waller

Organized and managed a personal caseload, tailoring person-centered care to meet individual client needs. Composed formal letters to other professionals on behalf of clients and conducted safety and welfare checks.

Provided comprehensive support for vulnerable adults with complex needs, assisting them within the community and in their own homes. Trained in medication administration and CPR.

Provided comprehensive support to individuals who had experienced homelessness and addiction. Assisted them with accessing benefits, attending medical appointments, obtaining prescriptions, and participating in various events and activities.

Responded to calls from homeowners reporting home emergencies, discussing their insurance coverage and explaining the processes for dispatching engineers. Sent appropriate engineers to address various home emergency issues.

Maintained the efficient operation of car parks, including replacing lost customer tickets and contacting maintenance for malfunctioning barriers. Utilized computer systems to monitor and maintain car park barriers and records of unpaid fees.

Took incoming calls from clients and other professionals, working from home to provide information regarding court hearings. Offered non-legal advice and managed client inquiries.

Handled claims for Universal Credit, assisting vulnerable claimants with housing and ensuring fair treatment and timely payments. Provided administrative support to a team of consultants, delivering outstanding service to clients.

Assisted with the running of a family pub, dealing with all aspects of its operation. Gained comprehensive experience in various pub management duties.

Worked in a family pub, providing assistance in all areas of the business. Contributed to the smooth operation and customer satisfaction.

Upsold to customers, managed customer bills, and provided extensions while working towards team sales targets. Conducted tech checks for broadband speeds, resolved and escalated complaints, and arranged engineer visits.

Trained staff on stock take procedures and operated a manual electric forklift. Managed visual presentation of products, created displays, and ordered price cards.

Logged customers in, signed up new customers for cards, and performed product searches on MIDAS. Answered phones, checked product availability, and reduced stock when needed.

Currently pursuing a Level 2 qualification in Counselling Skills, focusing on foundational techniques and principles of counselling. This program enhances my ability to provide empathetic and effective support.

Completed three A Levels with a focus on Hotel Management & Supervision. This coursework provided a strong foundation in hospitality operations and management principles.

Grade: ART: A, ENGLISH: A, ICT: C, Science: B, RE: D, PE: E, HISTORY: D

Achieved GCSE qualifications in various subjects, including Art (A), English (A), ICT (C), Science (B), RE (D), PE (E), and History (D). This comprehensive education provided a strong academic foundation across multiple disciplines.