Open to opportunities

Louise Summers

@louisesummers

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Dedicated professional with extensive experience in administration and support.

United Kingdom

Message

What I'm looking for

I am looking for a role in a supportive organization that values professional growth and allows me to make a positive impact.

I am a dedicated professional with a strong background in administration and support services, particularly within the public sector. My experience as an Early Help Case Coordinator at Camden Council has equipped me with the skills to process referrals, maintain case management records, and communicate effectively with young people and their families. I pride myself on my ability to build positive relationships and provide excellent customer care, ensuring that I meet the needs of vulnerable individuals.

Throughout my career, I have demonstrated a commitment to continuous learning and professional development. I have completed various training sessions, including safeguarding and substance misuse qualifications, which have enhanced my understanding of the challenges faced by the communities I serve. I am passionate about making a difference in the lives of young people and am eager to further my career in a role that allows me to influence positive change.

Experience

Work history, roles, and key accomplishments

Current

Early Help Case Coordinator

Current

Camden Council

Jun 2018 - Present (7 years 1 month)

Processed referrals for Youth Early Help and substance misuse services, ensuring timely communication with young people and families. Managed the youth early help inbox, making critical decisions on risk and safety, and ensuring accurate case recording.

Referral Management Case Management Data Sharing Communication Risk Assessment Microsoft Office Training Development Problem Solving

Personal Assistant to Professor & Consultant Psychiatrist

Camden Council

Mar 2017 - Present (8 years 4 months)

Managed diaries for four psychiatrists, prioritizing meetings and appointments to ensure smooth schedules. Coordinated various clinical meetings and took full responsibility for meeting deadlines and completing administrative tasks for the medical team.

Diary Administration Administrative Support Meeting Coordination Client Communication Data Entry Minute Taking Safeguarding Awareness Microsoft Office Organizational Skills

Customer Assistant

Morrison's

Oct 2015 - Present (9 years 9 months)

Greeted customers, answered queries, and provided guidance on product selection. Managed stock, maintained store cleanliness, and handled customer complaints while working on the checkout.

Customer Service Retail Operations Stock Management Problem Solving Communication Teamwork Customer Relations Sales Time Management

Business Support Officer

Camden Council

Jun 2015 - Present (10 years 1 month)

Managed incoming calls and mail, organized documents, and supported the adult social care service and Learning Disabilities Team. Handled duty and fax inboxes, distributed enquiries, and minuted safeguarding meetings.

Invoicing Communication Teamwork Microsoft Office Problem Solving

Administrative Team Clerk Apprentice

Camden Council

Jun 2014 - Present (11 years 1 month)

Managed incoming calls and mail, organized documents, and supported the service by producing documents and dealing with legal case files. Gained insight into healthcare settings by shadowing social workers and occupational therapists.

Administrative Support Document Management Client Communication Data Entry Microsoft Office Teamwork Problem Solving Organizational Skills Healthcare Administration

Education

Degrees, certifications, and relevant coursework

Haverstock Secondary School

GCSEs, General Studies

Grade: English Literature – B, Finance – C, Mathematics – D, ICT – C, Science BTEC - Pass

Achieved strong grades in English Literature, Finance, Mathematics, and ICT. Also completed a BTEC in Science, demonstrating a foundational understanding across various subjects.

City & Islington College

Diploma, Health & Social Care

Grade: L2

Completed a Level 2 Diploma in Health & Social Care, gaining essential knowledge and skills in the field. This program provided a solid foundation for understanding health and social support systems.

Camden Council Apprenticeship

NVQ, Business Administration

Grade: L3

Successfully completed a Level 3 NVQ in Business Administration through the Camden Council Apprenticeship program. This apprenticeship provided practical experience and theoretical knowledge in administrative functions.

DANOS ONLINE Training

Certificate, Substance Misuse

Grade: L3

Completed a Level 3 certification in Understanding Substance Misuse through DANOS ONLINE Training. This training enhanced knowledge and skills in addressing substance misuse issues.