Destiny Johnson

I’m a results-driven Senior CSR Rep II with experience handling urgent, high-volume healthcare support work—processing prior authorizations, managing escalations, and supporting inline call resolution to keep requests moving in order of urgency. I’m detail oriented and adaptable, using daily reports and multiple software applications to maintain accuracy and momentum.

Across my roles, I’ve managed concurrent tasks and complex workflows, including medical records requests, RX confirmations, appeals, and doctor escalations while following FDA and drug guidelines. I consistently ensure HIPAA and PPI compliance and verify that protocols are followed to protect both patients and providers.

I also bring leadership and customer-focused operations experience, including 3+ years of leading teams and resolving conflict, plus retail management responsibilities such as staff management, inventory management, merchandising, and meeting sales goals. I aim to collaborate with teams using strong written and verbal communication—so customers and stakeholders feel supported and heard.