Destiny Iyayi Ogbeide

I am a Customer Support Specialist with six years of experience providing high-quality service, resolving inquiries, and supporting business operations. I prioritize accurate recordkeeping and meeting service-level commitments to ensure excellent customer outcomes.

At ChrsiGloria Nursing Agency I handled 20–30+ inquiries daily, maintained 95–98% response accuracy, and kept 100+ customer records with 99% data accuracy. My efforts contributed to a 20% increase in customer retention and a 90%+ first-contact resolution rate.

Previously, as Secretary & Record Officer at Tehilah Children Hospital, I managed executive calendars and coordinated 30+ meetings monthly, reducing scheduling conflicts by 40% and improving communication efficiency by 25%. I maintained confidential records with full compliance to hospital policies.

I hold a BSc in Biochemistry and several customer service and safety certifications. I bring strong CRM and ticketing experience, emotional intelligence, and a commitment to process improvement to every role.