Destiny Emmanuel
@destinyemmanuel
Customer-focused service desk professional with IT troubleshooting and client support experience.
NigeriaWhat I'm looking for
I am a dedicated customer support representative with a B.Sc. in Computer Science and hands-on experience at Galaxy Backbone in Abuja. I provide first-line technical and customer support, manage service-desk tickets, assist clients with account access and troubleshooting, and collaborate with team members to meet SLAs.
I bring strong communication, empathy, and problem-solving skills, proficiency with Microsoft Office, CRM and ticketing systems, and a professional, adaptable attitude. I am available to demonstrate my capability and commitment, including on a probationary basis.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Galaxy Backbone
Jan 2024 - Present (1 year 9 months)
Provide first-line technical and customer support, handling service desk tickets and resolving client issues to meet SLAs while maintaining professionalism and empathy.
Education
Degrees, certifications, and relevant coursework
BUBingham University
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science, providing technical and analytical skills relevant to IT support and customer service.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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