Open to opportunities

Enobong Ittu

@enobongittu

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Customer Support Representative improving satisfaction with CRM, empathy, and technical troubleshooting.

Nigeria

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What I'm looking for

I’m looking for a customer support role where I can use CRM, email/live chat, and troubleshooting to resolve issues fast, maintain a professional tone, and continuously improve customer satisfaction—ideally with room to grow through cross-functional collaboration.

I’m a dedicated, results-driven Customer Support Representative with over 3 years of experience delivering exceptional client service across in-person and remote environments. At Omniswift Nigeria Limited, I served as the primary point of contact for client inquiries and escalations, improving customer satisfaction scores by 20% through structured communication, proactive issue resolution, and CRM utilization.

I also build clarity and alignment through weekly client-facing reports and presentation slides, and I collaborate cross-functionally with technical and operations teams to resolve complex issues quickly. With a B.Sc. in Computer Science and hands-on IT support experience, I bring strong technical aptitude to troubleshoot client problems efficiently while maintaining a professional, empathetic customer experience.

Experience

Work history, roles, and key accomplishments

Current

Business Developer / Customer Support

Current

Omniswift Nigeria Limited

Jun 2023 - Present (3 years 1 month)

Served as the primary point of contact for client inquiries, resolving support tickets and escalations via phone, email, and in-person channels, achieving a 20% increase in customer satisfaction scores. Managed CRM records, coordinated cross-functional issue resolution, and produced weekly client-facing reports and presentations.

Customer Support Ticket Resolution Escalation Management CRM Email Support Phone Support Cross Functional Collaboration Client Reporting

Remote Customer Support Agent

Self-Employed / Remote Clients

Jan 2023 - May 2023 (4 months)

Provided remote email-based customer support for small business clients, responding to product inquiries, order issues, and complaints within a target 24-hour window. Created customer-facing FAQ documents and email templates, and maintained interaction logs in Google Sheets.

Customer Support Email Support Complaint Resolution Order Issue Support Customer Interaction Logging Google Sheets

Front Desk Officer (NYSC)

Capital Centrum Sahara

Oct 2021 - Nov 2022 (1 year 1 month)

Managed front desk reception duties, welcoming visitors and directing inquiries to appropriate departments. Coordinated document distribution, produced weekly analytics/operational reports, and prepared presentation materials for departmental meetings.

Correspondence Management Document Distribution Operational Reporting Presentation Skills

IT Support Intern (Industrial Training)

Nigerian National Petroleum Corporation (NNPC)

Jan 2020 - Mar 2020 (2 months)

Provided technical support by diagnosing and resolving staff connectivity issues to maintain stable WiFi and network functionality across departments. Performed system performance tasks, handled software troubleshooting and basic hardware maintenance, and documented recurring issues and resolutions.

IT Support Network Troubleshooting WiFi Technical Troubleshooting Technical Documentation