Open to opportunities

Joshua Joseph-Odebunmi

@joshuajoseph-odebunm

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Computer Science graduate focused on technical customer support and user satisfaction.

Nigeria

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What I'm looking for

I am seeking a customer-facing technical support role where I can use empathy, clear communication, and troubleshooting skills to improve user experiences and grow into higher-responsibility IT support positions.

I am a detail-oriented Computer Science graduate with hands-on experience delivering customer and technical support across chat, email, phone, and remote channels. I have assisted e-commerce customers, students, and staff, resolving inquiries and improving satisfaction through clear communication and empathy.

In internship and volunteer roles I provided first-level IT support, reduced ticket response time by 20% through efficient troubleshooting, and guided users through login, registration, and password-reset processes. I am comfortable with CRM tools, online communication platforms, and basic database management.

I seek to bring strong problem-solving, time-management, and technical troubleshooting skills to a Customer Service or Technical Support role where I can continue improving user experiences and contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Assistant

Current

Freelance

Oct 2024 - Present (1 year)

Provided remote customer support for a small e-commerce brand via WhatsApp and email, resolving product and delivery inquiries and improving customer satisfaction and loyalty.

Customer Support Email Support CRM Tools Communication Troubleshooting Time Management

Student Help Desk Officer

Ajayi Crowther University

Jan 2024 - Jan 2025 (1 year)

Assisted students with login issues, online registrations, and password resets via email and phone, and escalated unresolved cases to senior staff for follow-up.

Technical Support Password Resets Email Support Phone Support Customer Service Troubleshooting Documentation

IT Support Assistant

Aza Elite Enterprise

Jul 2024 - Oct 2024 (3 months)

Delivered first-level technical support resolving system login, software installation, and basic network issues, reducing ticket response time by 20% through efficient troubleshooting.

Technical Support Troubleshooting Installation User Support Ticketing Customer Service

Education

Degrees, certifications, and relevant coursework

Ajayi Crowther University

Bachelor of Science, Computer Science

Activities and societies: Final Year Project: Online Learning Platform; Volunteer Student Help Desk Officer; Peer Tech Tutor

Pursuing a Bachelor of Science in Computer Science with expected graduation in 2025; coursework and projects include a web-based online learning platform.