des ceb

Ensured mission-critical API, handling over 1B calls per month, maintained 99.999% production availability for web applications, utilizing machine learning, and served as a primary shared service. Enhanced platform capabilities and user experience by exploring and experimenting with product manager SRE standardization, resulting in a reduction of estimated quarterly effort by over 60%.

Managed the complete lifecycle of key executive initiatives, incorporating crucial stages such as initiation, planning, execution, monitoring, and closure, all aimed at bolstering the success of chosen OKR's for the year. Fostered productive relationships with project sponsors, owners, workstream members, and stakeholders, enhancing collaboration within the organization.

• Conducted monthly analytical presentations to sales teams focusing on analysis of supply & demand drivers to inform strategic decisions of staffing and expected customer engagement.
• Led quarterly fiscal planning processes, adjusting business objectives, assessing headcount changes, and incorporating new forecasts.

Managed key relationships, leading to a top-rated performance for competency in 2019. Served as top contributor to operational definitions in the Information Governance Catalog (IGC), enhancing business domain knowledge for non-technical users.

Achieved the highest annual performance rating (top 1%) across three sites, optimizing internal help-desk support for client-facing employees. Led the Help Desk Call Log Revamp project, overseeing task assignment and quality control to enhance operational efficiency.

Enhanced client availability and customer experience, achieving a high net favorable score and driving new platform adoption. Facilitated team communication and quality standards as a liaison for Content Quality Control (CQC).

Created a social scoring system to outline the benefit, ease, and likelihood of business participation in waste diversion. Conducted data analysis of organic waste volumes and evaluated business processes to recommend action steps for waste diversion.

~ Simon A. Levin Mathematical, Computational, and Modeling Sciences Center (SAL MCMSC) ~ • Set up biblio technology software for Dr. Anuj Mubayi to utilize for research papers before publication. • Utilized MapleSoft, calculating disease-free equilibrium values for dynamical model of three diseases. • Presented approved preliminary lab research to the School of Human Evolution and Social Change.

~ ASU Walton Sustainability Solutions Initiatives ~ • Office productivity report dependent on sustainable building practices. • Lead research assistant of feasibility study commissioned from City of Tempe for anaerobic digester. • Computed city-wide waste estimations and decision-tool reporting. • Directed community outreach sessions for public visioning sessions for outdoor campus usage.

~ ASU School of Human Evolution and Social Change ~ • Data check using Legacy 7.5 and Excel to assure accurate household sizes, names, and identification codes. • Reviewing R Programming to merge checked data and update matrix sets. • CITI Social & Behavioral Research Investigators Ethical Certification. • Working with Shauna Burnsilver on food security, social economy, and spatial networks.