I am an enthusiastic customer service professional with experience working as a liaison between customers and corporations. With my skilled communication and listening abilities, I excel at remedying conflicts and delivering outstanding service. I maintain the highest level of integrity and am dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. As a competent team player, I successfully inspire fellow colleagues.
During my time at United Bank for Africa (CFC), I have been serving as a Customer Experience Expert. I ensure prompt handling of customer interactions via email and follow proper complaint/request/enquiry procedures in line with provided Standard Operating Procedure (SOP). I also perform video verification to resolve technical complaints related to mobile and internet banking services. Building relationships and trust with customers through interactive communication is one of my key strengths. I stay up to date with all products and services to effectively engage clients and provide tailored suggestions to meet their specific needs.
In my previous role as a Pizza Chef at Domino's Pizza, I focused on making delicious pizzas and satisfying customers' taste buds. I also served as a customer care representative, taking orders both online and offline. Building relationships and trust with customers through interactive communication was an essential part of my role, and I developed customized sales techniques to sell and upsell products.
