Christal Roach

I am a Customer Service Specialist with over four years' experience delivering exceptional support in fast-paced environments. I consistently resolve inquiries with empathy and clear communication, achieving industry-leading satisfaction ratings.

At B & N Haberdashery I handled 100+ customer inquiries weekly, maintained a 95% satisfaction rating, and mentored new hires to reduce onboarding time by 25%. I collaborated with inventory teams to cut complaints by 20% through improved processes.

Previously at Sutherland Global Services I assisted 100+ customers daily, improved first-call resolution by 20%, and contributed to a 10% monthly revenue increase through upselling and cross-selling while preserving a customer-first approach.

I am skilled with CRM tools, Microsoft Office, online banking support, knowledge-base creation, and data documentation. I bring adaptability, strong problem-solving, and a commitment to continual service improvement.