Looking for a job

Boland Chauke

@bolandchauke

Message

I resolve enterprise IT incidents and improve service desk support.

South Africa

Message

What I'm looking for

I'm seeking an IT support role where I can apply my service desk, troubleshooting, and service operations skills effectively while continuing to develop and grow in the field.

At Ricoh SA, I serve as the single point of contact for enterprise users, resolving desktop, application, network, access, and endpoint-security incidents within SLA.

I've supported large user environments through remote troubleshooting, incident management, escalation handling, and clear ticket communication. I also onboard and train technical support staff on internal systems, ticket workflows, and customer service protocols.

Previously at Bestmed Medical Scheme, the Department of Defence, and IIE Rosebank College, I supported Windows environments, Active Directory, Microsoft 365, remote access, hardware, networks, printers, and IT equipment delivery.

Experience

Work history, roles, and key accomplishments

Technical Customer Support Consultant

Ricoh SA PTY Ltd

Aug 2021 - Jul 2026 (4 years 11 months)

Acted as single point of contact for enterprise end-users, logging and resolving IT incidents and service requests. Onboarded and trained new support staff and managed escalations to higher-tier teams.

Incident Management Remote troubleshooting Windows Citrix Kaseya Trend Micro Sonicwall Connectwise F5 VPN Ticketing Systems SLA Management Endpoint Security

Information Technology Intern

Bestmed Medical Scheme

Nov 2019 - Jul 2021 (1 year 8 months)

Provided desktop support, managed Active Directory, and supported Windows and Microsoft Office environments. Delivered remote support using SCCM and managed incidents via Autotask.

Desktop Support Active Directory Windows Microsoft Office SCCM AutoTask Microsoft Teams Skype For Business Mimecast hardware troubleshooting

IT Support Intern

Department of Defence

Sep 2019 - Oct 2019 (1 month)

Provided support for Windows environments and assisted with OS migrations. Troubleshot LAN issues and installed hardware, software, and network devices.

Win7 Windows 8.1 Windows 10 OS Migration LAN Troubleshooting DNS TCP IP Outlook Network Troubleshooting

IT Support Assistant

IIE Rosebank College

Jan 2019 - Mar 2019 (2 months)

Provided desktop support for users, installed and configured desktops and IT equipment, and assisted with network troubleshooting and connectivity issues.

Desktop Support Hardware installation Network Troubleshooting Printing Systems Card Setup Cable Management