Desaykmoh Dahn

Created and implemented an EU EuropeAid proposal for COVID resources and aid to Liberia, securing €1,887,000 by researching and documenting the country’s economic and social impact. Coordinated initiatives, managed partner correspondence and budget proposal support, and ensured travel plan updates and pre-release documentation edits.

Built and trained a Claims Administration function by developing procedures, improving workflow accuracy and collaboration across internal and external stakeholders. Liaised with customers and claims examiners, submitted HIPAA-compliant documentation via checklists, and improved the claims intake process and evaluation productivity.

Processed retirement plan requests including investment allocation, withdrawal, and loan changes to ensure participant funds were directed to the correct accounts. Educated participants on retirement and separation options, restored online access, and troubleshot inquiries to improve customer experience.

Advised consumers on ACA verification notifications and guided submission of medical and financial documentation to support Medicaid and health insurance enrollment for eligible households. Resolved and closed escalated incidents, reducing troubleshooting reports across the MHC platform.

Completed the Google Cybersecurity Professional Certificate program, developing skills in data logging, Python, stakeholder communications, SQL, security frameworks, and SIEM tool management, including NIST Risk Management Framework, security audits, incident response playbooks, and IDS/NIDS log tools.

Earned a Bachelor of Science in Marketing Management at Pace University from 2006 to 2010.

Completed the Google IT Support Professional Certificate, building troubleshooting, customer support, networking, operating systems, systems administration, and security skills, with hands-on coursework covering Microsoft 365, Windows 10, and the Spiceworks ticketing system.