Open to opportunities

Mollie Kaggia

@molliekaggia

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Results-driven IT professional specializing in cybersecurity and support.

United States

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What I'm looking for

I am looking for a challenging opportunity that allows me to leverage my IT and cybersecurity expertise while contributing to a collaborative team environment.

I am a results-driven CompTIA Security+ certified professional with a solid background in IT support, specializing in Azure Active Directory and Windows 365 products. My experience includes providing direct support to over 70,000 employees and consistently ranking as the top producer in my department. I thrive in dynamic environments, adept at troubleshooting complex issues and collaborating with cross-functional teams to deliver efficient solutions.

Graduating from the University of Pennsylvania Cybersecurity Bootcamp equipped me with the latest industry knowledge and hands-on skills. I have a proven track record of implementing and maintaining robust cybersecurity measures to safeguard organizational assets. My familiarity with SQL and Python further enhances my ability to contribute effectively to any team.

Experience

Work history, roles, and key accomplishments

Current

Application Support Analyst

Current

Bayada Home Health Care

Jan 2023 - Present (2 years 7 months)

Provided direct support to over 70,000 employees for over 50 applications, acting as a subject matter expert on new app rollouts. Consistently ranked as the top producer in the department, completing the highest number of tickets with efficiency and accuracy.

Application Support Microsoft Windows Workday Jira Troubleshooting Technical Support

Medical Case Specialist

QTC

Jan 2019 - Present (6 years 7 months)

Managed cases for veterans, facilitating compensation and medical treatment through the Veteran Affairs system. Demonstrated strong organizational skills by scheduling appointments for 30+ veterans daily.

Case Management Scheduling Organizational Skills

Customer Support/Help Desk

Card Connect

Sep 2017 - Present (7 years 11 months)

Handled incoming calls and processed help ticket inquiries from clients regarding credit card terminals. Provided technical support and troubleshooting assistance to clients experiencing issues with their credit card processing systems.

Customer Support Help Desk Technical Support Troubleshooting Card Processing Client Communication

Electronic Referral Coordinator

Medrisk

May 2015 - Present (10 years 3 months)

Handled patient, adjuster, and provider WC referrals via phone, email, and fax. Communicated with insurance adjusters to obtain authorization for medical referrals and procedures.

Insurance Authorization Communication Data Entry Administrative Support

Education

Degrees, certifications, and relevant coursework

University of Pennsylvania

Cybersecurity Bootcamp, Cybersecurity

Completed a comprehensive cybersecurity bootcamp, gaining hands-on skills and the latest industry knowledge. Focused on practical applications and real-world scenarios in cybersecurity.

Fairleigh Dickinson University

Bachelors in Psychology, Psychology

Graduated with a Bachelor's degree in Psychology, complemented by a minor in Science. Developed strong analytical and research skills applicable to various fields.