Monae Dillard

I am a committed customer service advisor with extensive experience in providing technical support and resolving customer inquiries for Apple products. Currently, I work at Apple Media Services through Conduent, where I assist customers with media billing questions and subscription issues. My role involves troubleshooting various technical problems and ensuring customer satisfaction through effective communication and problem-solving skills.

Previously, I served as an Apple Service Advisor at Teleperformance, where I honed my skills in managing customer accounts and addressing billing inquiries. My experience as an iOS Tier 1 Services Advisor at Kelly Connect further solidified my ability to support customers with technical issues across multiple Apple platforms. I take pride in my ability to handle complex situations with professionalism and empathy, ensuring that each customer feels valued and understood.