Leonard Matano

Coordinated daily EHR scheduling for 40+ patients, verified insurance and documentation before consultations, and managed same-day prescription refill requests. Prepared patient charts, supported telemedicine sessions, and responded to patient messages within the same business day while maintaining strict confidentiality.

Annotated visual data for AI training and performed quality checks against source files before work moved downstream. Adapted documentation workflows across multiple platforms while meeting freelance deadlines without direct supervision.

Coordinated delivery schedules between the warehouse and customers and verified shipped items against order documentation before dispatch. Served as the point of contact between field and office teams, resolving issues the same day and ensuring signed agreements and invoices were complete.

Communicated accurate flight and service updates to customers via phone and in-person channels and handled concerns professionally under pressure. Tracked recurring service complaints, managed time-sensitive customer communication in a fast-paced airport environment, and resolved complaints within the same shift.

Managed claims, licensing, and requisition documentation in a high-volume operation to keep records current and audit ready. Posted purchase requisitions and invoices to the SAGE system, reconciled stock records against verified requisitions, and flagged inconsistencies before payment was released.

Completed a diploma in purchasing/procurement and supplies management at The Cooperative University of Kenya from 2018 to 2019.