Derling Tobie
@derlingtobie
I’m a results-driven customer service professional with 5+ years in call centers, skilled in support, monitoring, and issue resolution.
What I'm looking for
I’m a results-driven customer service professional with over 5 years of experience in the call center industry. I’m recognized for excellent communication skills, teamwork, and proactive problem-solving.
In my recent roles as a Customer Service Representative, I focused on customer support while helping maintain strong service quality. I also bring monitoring experience and logistics assistance, which helps me respond quickly and coordinate effectively when issues arise.
I’m proactive and results-oriented, with a strong ability to adapt to changing needs. I’m comfortable working in high-volume environments and using CRM systems and customer support platforms to deliver consistent outcomes.
Above all, I’m committed to delivering high-quality service and contributing to organizational growth. I enjoy collaborating closely with teams and continuously improving how I support customers and resolve problems.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Premier Contact Solutions
Feb 2024 - Jan 2025 (11 months)
Provided customer support as a Customer Service Representative, focusing on clear communication, issue resolution, and teamwork. Utilized CRM systems and customer support platforms to manage customer interactions.
Customer Service Representative
NearStaff Nicaragua
Sep 2023 - Jan 2024 (4 months)
Served as a Customer Service Representative, supporting customers through proactive problem-solving and responsive communication. Collaborated with team members to maintain service quality.
Debt Settlement Freelancer
WorkWise Nicaragua
Mar 2023 - Aug 2023 (5 months)
Worked as a freelancer in debt settlement, managing customer interactions and support needs with strong communication and adaptability. Maintained organized case handling using available customer support tools.
Customer Service Representative
WebHelp Nicaragua
Aug 2022 - Dec 2022 (4 months)
Provided customer service support, handling customer requests through clear verbal and written communication. Applied proactive problem-solving and adaptability to address customer needs.
Customer Service Representative
Sitel Nicaragua
Jul 2020 - Aug 2022 (2 years 1 month)
Worked as a Customer Service Representative, supporting customer needs with effective communication and teamwork. Used customer support platforms and CRM systems to manage and track cases.
Monitoring & Customer Service
Ray Nicaragua
Jan 2019 - Apr 2019 (3 months)
Performed monitoring and customer service activities, supporting service delivery through ongoing oversight and responsive customer support. Applied strong communication skills to coordinate effectively with the team.
Store Clerk
Municipal Handicrafts Market
Jul 2018 - Nov 2018 (4 months)
Supported daily store operations as a Store Clerk by assisting customers and contributing to smooth front-line service. Worked collaboratively with the team to maintain a helpful, customer-focused environment.
Logistics Assistant
Transportes Sánchez
Nov 2017 - Jan 2018 (2 months)
Assisted with logistics support and coordination as a Logistics Assistant, helping support operational needs with strong communication. Contributed to proactive problem-solving and teamwork in day-to-day activities.
Education
Degrees, certifications, and relevant coursework
Miguel de Cervantes Saavedra Institute
Bachelor of Science and Letters, Science and Letters
Completed a Bachelor of Science and Letters program in 2017.
Managua Commercial Training Center
Microcomputer Course, Microcomputer
Completed a microcomputer course as additional training.
Availability
Location
Authorized to work in
Job categories
Skills
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