Open to opportunities

Derling Tobie

@derlingtobie

I’m a results-driven customer service professional with 5+ years in call centers, skilled in support, monitoring, and issue resolution.

Nicaragua

Message

What I'm looking for

I’m looking for a customer service role in a team that values proactive problem-solving, clear communication, and continuous improvement—where I can support customers, monitor service quality, and contribute to smooth operations and growth.

I’m a results-driven customer service professional with over 5 years of experience in the call center industry. I’m recognized for excellent communication skills, teamwork, and proactive problem-solving.

In my recent roles as a Customer Service Representative, I focused on customer support while helping maintain strong service quality. I also bring monitoring experience and logistics assistance, which helps me respond quickly and coordinate effectively when issues arise.

I’m proactive and results-oriented, with a strong ability to adapt to changing needs. I’m comfortable working in high-volume environments and using CRM systems and customer support platforms to deliver consistent outcomes.

Above all, I’m committed to delivering high-quality service and contributing to organizational growth. I enjoy collaborating closely with teams and continuously improving how I support customers and resolve problems.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Premier Contact Solutions

Feb 2024 - Jan 2025 (11 months)

Provided customer support as a Customer Service Representative, focusing on clear communication, issue resolution, and teamwork. Utilized CRM systems and customer support platforms to manage customer interactions.

Customer Service Customer Support Communication Team Collaboration CRM Systems Case Management Problem Solving Microsoft Excel

Customer Service Representative

NearStaff Nicaragua

Sep 2023 - Jan 2024 (4 months)

Served as a Customer Service Representative, supporting customers through proactive problem-solving and responsive communication. Collaborated with team members to maintain service quality.

Customer Service Customer Support Communication Team Collaboration Problem Solving CRM Systems Case Management Microsoft Office

Debt Settlement Freelancer

WorkWise Nicaragua

Mar 2023 - Aug 2023 (5 months)

Worked as a freelancer in debt settlement, managing customer interactions and support needs with strong communication and adaptability. Maintained organized case handling using available customer support tools.

Debt Settlement Customer Support Case Management Communication Problem Solving Teamwork CRM Systems Microsoft Office

Customer Service Representative

WebHelp Nicaragua

Aug 2022 - Dec 2022 (4 months)

Provided customer service support, handling customer requests through clear verbal and written communication. Applied proactive problem-solving and adaptability to address customer needs.

Customer Service Customer Support Communication Problem Solving Team Collaboration CRM Systems Case Management Microsoft Word

Customer Service Representative

Sitel Nicaragua

Jul 2020 - Aug 2022 (2 years 1 month)

Worked as a Customer Service Representative, supporting customer needs with effective communication and teamwork. Used customer support platforms and CRM systems to manage and track cases.

Customer Service Customer Support Communication Team Collaboration CRM Systems Case Management Problem Solving Microsoft Excel

Monitoring & Customer Service

Ray Nicaragua

Jan 2019 - Apr 2019 (3 months)

Performed monitoring and customer service activities, supporting service delivery through ongoing oversight and responsive customer support. Applied strong communication skills to coordinate effectively with the team.

Monitoring Customer Support Communication Problem Solving Team Collaboration CRM Systems

Store Clerk

Municipal Handicrafts Market

Jul 2018 - Nov 2018 (4 months)

Supported daily store operations as a Store Clerk by assisting customers and contributing to smooth front-line service. Worked collaboratively with the team to maintain a helpful, customer-focused environment.

Customer Service Communication Teamwork Problem Solving Customer Support Microsoft Office

Logistics Assistant

Transportes Sánchez

Nov 2017 - Jan 2018 (2 months)

Assisted with logistics support and coordination as a Logistics Assistant, helping support operational needs with strong communication. Contributed to proactive problem-solving and teamwork in day-to-day activities.

Logistics Support Coordination Customer Service Communication Problem Solving Team Collaboration Case Management Microsoft Excel