Sebastian Zapata
@guissellzapata
Bilingual customer service representative with strong conflict resolution skills.
NicaraguaWhat I'm looking for
I am a dedicated bilingual customer service representative with extensive experience in resolving conflicts and providing exceptional service. My journey in customer relations began at Concentrix, where I honed my skills in problem-solving and decision-making while assisting diverse clients.
Currently, I'm in LOA at CVS Health as a Bilingual Customer Relations Representative, where I leverage my empathy and teamwork abilities to enhance customer satisfaction. My educational background in languages has equipped me with a strong command of English and Spanish, allowing me to effectively communicate and connect with clients.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Relations Representative
CVS Health
Nov 2024 - Present (10 months)
Currently, I am a Bilingual Customer Relations Representative at CVS Health. I am responsible for assisting customers with their inquiries and resolving issues.
Loan Reviewer (Financial)
Concentrix
Oct 2023 - Jun 2024 (8 months)
As a Loan Reviewer, I was responsible for reviewing financial documents and ensuring compliance with company policies. I also assisted in identifying potential risks and discrepancies.
Customer Service Representative
Concentrix
Oct 2018 - Oct 2020 (2 years)
I served as a Customer Service Representative, handling customer inquiries and providing support. I focused on resolving issues efficiently and maintaining high customer satisfaction.
Customer Service Representative
Sitel
Feb 2017 - Jul 2018 (1 year 5 months)
At Sitel, I worked as a Customer Service Representative, assisting customers with their needs. I developed strong communication and problem-solving skills in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
INTEC
Nurse and Pharmacy Assistant, Nursing and Pharmacy
2021 - 2022
Completed a comprehensive program to become a Nurse and Pharmacy Assistant. Gained essential skills in patient care and pharmaceutical support.
Tecnológico de Idiomas
Executive Diploma, Languages
2012 - 2015
Obtained an Executive Diploma from Tecnológico de Idiomas. Focused on developing advanced language and professional communication skills.
Colegio Experimental México
High School Diploma, General Studies
2008 - 2012
Graduated with a High School Diploma from Colegio Experimental México. Completed a rigorous curriculum preparing for higher education.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Salary expectations
Job categories
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