Open to opportunities

Derek Mullah 7

@derekmullah7

Message

Efficient customer service professional with problem-solving expertise.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

I am an efficient professional with a strong background in customer service, dedicated to cultivating positive and fulfilling experiences for clients. My journey began with a Bachelor of Science in Urban and Regional Planning from Kenyatta University, where I developed a keen understanding of effective communication and problem-solving strategies. Currently, I am working as a Customer Care Representative at We are Oasis, where I ensure customer satisfaction through various channels, including calls, chats, and emails.

In my previous role as a Customer Service Representative at CCI Kenya, I utilized CRM systems to enhance customer interactions and drive data-driven decision-making. I managed customer cases from initial contact to resolution, ensuring high levels of satisfaction. My experience also includes an internship as a Real Estate Sales Executive at Emaar Consult Limited, where I identified growth strategies and addressed client complaints effectively. I am passionate about leveraging my skills to contribute positively to an organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

We are Oasis

Jun 2024 - Present (1 year 1 month)

Ensured that consumers are satisfied with products or services by handling complaints and inquiries. Facilitated onboarding sessions for new employees, ensuring smooth integration into the team.

Customer Service Onboarding Problem Solving Communication CRM Software

Customer Service Representative

CCI Kenya

Aug 2021 - Apr 2024 (2 years 8 months)

Utilized CRM systems for seamless customer interactions and support data-driven decision-making. Managed customer cases from initial contact to final resolution, ensuring high customer satisfaction.

CRM Systems Customer Service Sales Problem Solving Communication Skills Data Analysis

Real Estate Sales Executive Intern

Emaar Consult Limited

Jan 2021 - Jun 2021 (5 months)

Identified trends and insights, establishing new growth strategies to boost the sales of apartment units. Addressed client complaints or issues in a timely and effective manner.

Sales Client Management CRM Market Research Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Science, Urban and Regional Planning

Studied Urban and Regional Planning at Kenyatta University from September 2016 to December 2020. The program focused on developing skills for sustainable urban development and regional planning strategies.

Kakamega High School

Kenya Certificate of Secondary Education (K.C.S.E), Secondary Education

Grade: B+

Completed secondary education at Kakamega High School from January 2012 to November 2015. Achieved a Grade of B+ in the Kenya Certificate of Secondary Education examinations.