Derrick Rhadet

I am an efficient professional with a strong background in customer service, dedicated to cultivating positive experiences for clients. My journey began with a Bachelor of Science in Urban and Regional Planning from Kenyatta University, where I developed a keen understanding of client interactions and organizational image. Currently, I am leveraging my skills as a Customer Care Representative at We are Oasis, where I ensure consumer satisfaction through effective communication and problem-solving.

In my previous role at CCI Kenya, I utilized CRM systems to enhance customer interactions and drive data-driven decision-making. I managed customer cases from initial contact to resolution, consistently achieving high satisfaction levels. My proactive approach in developing retention strategies has fostered long-term relationships with clients, allowing me to understand their evolving needs and recommend tailored solutions.

My internship as a Real Estate Sales Executive at Emaar Consult Limited further honed my ability to identify trends and implement growth strategies. I am passionate about continuous improvement and have undertaken various training sessions to optimize service quality. I am eager to bring my expertise in customer service and problem-solving to a dynamic organization that values client satisfaction and innovation.