Deniz Akçaoğlu

Manage and optimize Philips TV and audio web content across 32 locales using Adobe Experience Manager, ensuring brand consistency and improving user experience through UX-driven updates and analytics-informed changes.

Compose SEO-optimized articles and how-to guides to grow online presence, collaborating with editorial teams to produce high-quality, research-driven content published under an author profile.

Executed web operations for Philips Healthcare B2B account using Adobe Experience Manager, performing content updates, QA checks, and image edits to align pages with brand guidelines and project timelines.

Wrote blog content to support product storytelling and user engagement, contributing to Ruul's public blog and content strategy.

Managed high-volume inbound/outbound calls and ticket resolution using Freshdesk, trained new representatives, and resolved complex client issues to meet qualitative and quantitative service goals.

Optimized and repurposed content to drive traffic and visibility, and proofread and edited final copy to ensure alignment with brand and editorial guidelines.

Performed keyword research and wrote search-engine-optimized copy to improve search visibility and support marketing objectives.

Planned and delivered IELTS and general English lessons, prepared teaching materials and individual student reports, and edited educational publications to improve language skills across ages.

Completed a Bachelor of Arts in American Studies covering interdisciplinary topics related to American history, culture, and society.