Denisse Ortiz
@denisseortiz
Product Enablement Specialist improving onboarding, training, and operational processes through KPI-driven analysis and customer focus.
MexicoWhat I'm looking for
I’m a Product Enablement Specialist focused on improving personalized customer experiences through onboarding, training, and process management. In my current role at Tecnológico de Monterrey, I coordinate academic enrollment workflows, capacity allocation, and operational continuity across academic levels.
I monitor KPIs related to enrollment, demand, capacity, and academic compliance, using operational data analysis to support efficiency and continuity. I also prepare executive reports and presentations in Excel and PowerPoint, and collaborate with academic and administrative teams to ensure timely service delivery.
Previously, I managed the admissions process for 300+ prospects per year, achieving 100% and 101% annual enrollment targets and delivering onboarding sessions, advising, workshops, and webinars. I’m driven by measurable outcomes—like 80% operational efficiency in enrollment—and by a service-oriented mindset that turns recurring feedback into improved processes.
Experience
Work history, roles, and key accomplishments
Coordinated academic enrollment processes, planning, and capacity allocation across academic levels while monitoring KPIs for enrollment, demand, and academic compliance. Supported strategic decisions with data analysis and executive reporting, contributing to an 80% improvement in operational efficiency for enrollment and academic planning.
Managed admissions for 300+ prospects per year, coordinating follow-ups and communications to reach 100% and 101% annual enrollment targets. Delivered onboarding and advising (sessions, workshops, webinars) and used conversion/engagement indicators to drive a 111% annual growth in prospect conversion with 90% satisfaction in applicant support.
Marketing & Content Operations
Magasta Producciones
Jan 2019 - Jan 2021 (2 years)
Administered a CRM in coordination with sales and partners, managing project and client data to maintain operational tracking and reporting. Developed and coordinated digital content and event coverage, contributing to a 50% increase in social media engagement through organic content.
Education
Degrees, certifications, and relevant coursework
Tecnológico de Monterrey
Bachelor’s Degree, Marketing and Communication
2016 -
Earned a Bachelor’s degree in Marketing and Communication from Tecnológico de Monterrey.
Ekonomická Universita v Bratislave
Summer Program, Marketing Leadership
2015 -
Completed a Summer Program in Marketing Leadership at Ekonomická Universita v Bratislave.
Lock Haven University of Pennsylvania
Semester Academic Exchange Program
2013 -
Completed a Semester Academic Exchange Program at Lock Haven University of Pennsylvania.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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