At Apollo.io, I created executive presentations on cohort performance and training outcomes for directors. I also developed onboarding resources that reduced time to productivity by 30%.
At HONOR, I built leadership presentations comparing training results with sales growth and trained approximately 50 representatives monthly. Participants reached their first sale in week 1 instead of week 3 previously.
At Nubank, I built standardized criteria for objective agent performance evaluation, piloting the system in Chargebacks before its expansion to other areas. Across my roles, I’ve developed training resources, analyzed performance, and supported commercial and customer service operations.
