SSSelestine Swakah
@selestineswakah
Health information management expert with strong customer service skills.
KenyaWhat I'm looking for
As a dedicated health information management professional, I have honed my skills in managing medical records and health statistics, ensuring accuracy and confidentiality in all aspects of my work. With a diploma in Health Records and Information Technology from Kenya Medical Training College, I possess a solid foundation in health information systems and customer service.
In my current role as a Customer Service Executive at Bliss Medical Centre, I efficiently process payments, manage billing operations, and assist patients with their inquiries. My previous experience as an intern in the Strategic Information Department at German Doctors Medical Centre allowed me to compile comprehensive health reports and manage vital data using advanced health records systems. I am committed to contributing to organizational success through effective health information management.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Bliss Medical Centre
Feb 2021 - Present (4 years 5 months)
Responsible for processing payments, managing billing operations, and assisting patients at reception. Record patient information and verify insurance coverage while supporting coding and billing teams.
Intern - Strategic Information Department
German Doctors Medical Centre
May 2018 - Jan 2019 (8 months)
Compiled health reports and designed data collection templates. Managed viral load shipments and entered ART data using health records systems.
Volunteer - Health Records Department
Namasoli Health Centre
Aug 2017 - Oct 2017 (2 months)
Registered patients, maintained confidentiality of records, and compiled health information reports while scheduling appointments for patient care.
Health Records Intern
Mbagathi Hospital
Jan 2015 - Feb 2015 (1 month)
Involved in classifying and coding diseases, compiling health reports, and managing patient records.
Health Records Intern
Siaya County Referral Hospital
Dec 2014 - Dec 2014 (0 months)
Classified, coded, and indexed diseases while compiling reports and managing special health records. Registered patients and prepared legal documents.
Health Records Intern
Machakos County Referral Hospital
Sep 2014 - Oct 2014 (1 month)
Worked on classifying and indexing diseases, compiling reports, and assisting in patient registration.
Education
Degrees, certifications, and relevant coursework
Kenya Medical Training College
Diploma, Health Records and Information Technology
2015 - 2017
Completed a Diploma in Health Records and Information Technology, focusing on managing medical records, health statistics, and information systems.
Kenya Medical Training College
Certificate, Health Records and Information Technology
2013 - 2015
Earned a Certificate in Health Records and Information Technology, gaining foundational knowledge in health information management.
Butere Girls' High School
Kenya Certificate of Secondary Education, Secondary Education
2009 - 2012
Grade: C+
Achieved the Kenya Certificate of Secondary Education with a grade of C+, demonstrating proficiency in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
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