Open to opportunities

Denise Williams

@denisewilliams

Message

People & Operations leader driving retention, efficiency, and cross‑functional alignment.

United States

Message

What I'm looking for

I seek roles where I can lead people and operations across multi‑site environments, improve employee experience, drive process improvements, and support cross‑functional and international teams while advancing retention and operational excellence.

I am a People & Operations Manager with 12+ years leading multi‑site teams across utilities, manufacturing, retail, and warehouse environments, focused on stabilizing teams, building trust, and driving accountability through structured processes and clear communication.

I deliver measurable improvements in retention, productivity, safety, and operational efficiency by managing HR operations, employee relations, workforce planning, compliance, and training while supporting domestic and international partners.

I have a proven record of streamlining workflows (improving efficiency by 20%), launching and scaling dispatch operations, developing SOPs, and stepping into critical gaps to maintain business continuity and strengthen culture.

Experience

Work history, roles, and key accomplishments

Current

People & Operations Manager

Current

Aldi Inc.

Aug 2022 - Present (3 years 6 months)

Support 10–450 employees across office, warehouse, remote, and multi-site environments; streamlined workflows to improve efficiency by 20% and reduced delays while managing employee relations, onboarding, training, and workforce planning.

People Operations Employee Relations Onboarding Workforce Planning Vendor Management SOP Development Process Improvement Facilities Management

Dispatch Supervisor

Dominion Energy

Jan 2021 - Aug 2022 (1 year 7 months)

Launched and supervised a statewide gas emergency dispatch team for 24/7 operations, trained new dispatchers, created SOPs to improve accuracy and compliance, and supported emergency response across shifts.

Dispatch Operations Emergency Response SOP Development Shift Management Compliance Cross Functional Collaboration

General Manager

PepsiCo

Aug 2016 - Dec 2020 (4 years 4 months)

Led multi-site operations across three Ohio locations, managing hiring, onboarding, DOT compliance, safety programs, AP/AR support, and training initiatives while strengthening driver pipelines and improving operational compliance.

Operations Management HR Compliance Safety Leadership AP AR Training Development Recruitment

Field Communication Dispatcher

American Electric Power

Aug 2008 - Feb 2016 (7 years 6 months)

Dispatched field technicians for outages and emergencies, led AMI pilot enabling remote meter operations, served on storm restoration and safety teams, and developed SOPs and audits to improve compliance and workflows.

AMI SOP Development Auditing Safety Board Participation